Hybrid Systems Administrator - Enterprise Apps Lead

Postmedia Network Inc.

Toronto

Hybrid

CAD 62,000 - 75,000

Full time

2 days ago

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Job summary

Postmedia Network Inc. in the Greater Toronto Area is seeking a Systems Administrator to provide leadership and hands-on support for enterprise applications, end-user services and related business tech.

The role drives improvements, security and cost control while delivering reliable day-to-day operations. The position requires regular onsite presence, hybrid with travel, and collaboration across IT and business teams in a distributed environment to maintain service continuity and strong

Qualifications

Postsecondary diploma or degree in information technology, computer systems, or a related discipline.
Approximately five to eight years of progressive experience in enterprise IT.
Experience leading technical employees, application-support teams, vendors or cross-functional initiatives.
Strong understanding of IT infrastructure, application architecture and system integration.
Experience with ERP, finance, HR, supply-chain, distribution or other operational business systems.
ITIL Foundation or equivalent service-management experience is preferred.

Responsibilities

Lead application support, service desk and end-user service activities with priority setting.
Establish service standards, escalation paths, ticket priorities and SLAs.
Act as senior escalation point for major incidents and outages.
Coordinate vendor resources during outages and ensure timely updates.
Track decisions, risks, budgets and progress with leadership reporting.