Hybrid Service & Project Manager - Windows & Doors

Cascadia Windows Ltd.; City of Langley; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on experience

100% company-paid extended benefits package

RRSP program after 2 years

Continuous training and learning opportunities

Job summary

A leading windows and doors manufacturer in Langley is seeking a Service Manager. This hybrid position involves delivering premium customer service, managing service requests, and supporting installation teams. The ideal candidate has a background in construction or manufacturing, with strong leadership and problem-solving skills. The company offers competitive salary, extended benefits, and growth opportunities in a green building environment.

Qualifications

• Experience in customer service within manufacturing or construction.
• Ability to manage escalated issues and lead a service team.
• Organized and possess good follow-up habits.

Responsibilities

• Provide premium customer service through various interactions.
• Travel to project sites for inspections and maintenance tasks.
• Coordinate service and installation calendars.

Skills

Customer service experience

Supervisory experience

Knowledge of construction terms

CRM systems proficiency

Strong communication abilities

Problem-solving skills

Time-management

Tools

Microsoft Office

Job description

A leading windows and doors manufacturer in Langley is seeking a Service Manager. This hybrid position involves delivering premium customer service, managing service requests, and supporting installation teams. The ideal candidate has a background in construction or manufacturing, with strong leadership and problem-solving skills. The company offers competitive salary, extended benefits, and growth opportunities in a green building environment.