Hybrid Salesforce BA II - CRM Solutions & Analysis

Canada West; Vancouver; Hybrid; CAD 80,000 - 115,000; Full time

Job summary

University of British Columbia in Vancouver, BC is seeking a Salesforce Business Analyst II for a one-year leave replacement, with a hybrid work arrangement. The role focuses on requirements definition, process analysis, and delivering enterprise Salesforce solutions for the CRM platform.

The ideal candidate has an undergraduate degree and at least three years of BA experience, with Salesforce knowledge and strong communication skills across diverse stakeholders.

Qualifications

• Undergraduate degree in a relevant discipline.
• Minimum of three years of related experience.
• Professional development in business analysis is an asset.
• Formal certification from BA or Salesforce is an asset.
• Commitment to equity, diversity and inclusion.

Responsibilities

• Lead requirements gathering and document BRDs, use cases and user stories.
• Collaborate with IT and business stakeholders to implement Salesforce solutions.
• Coordinate testing, validation and user acceptance testing.
• Analyze data flows and ensure data quality across systems.
• Support deployment and post-implementation training.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Agile

Education

Bachelor's degree

Tools

Salesforce

Job description

University of British Columbia in Vancouver, BC is seeking a Salesforce Business Analyst II for a one-year leave replacement, with a hybrid work arrangement. The role focuses on requirements definition, process analysis, and delivering enterprise Salesforce solutions for the CRM platform.

The ideal candidate has an undergraduate degree and at least three years of BA experience, with Salesforce knowledge and strong communication skills across diverse stakeholders.