Hybrid Operations Lead, Mortgage & Title Services

FCT; Calgary; Hybrid; CAD 62,000 - 76,000; Full time

Benefits offered by this job

Hybrid work arrangements

Stock purchase plan

EFAP & Wellness Essentials

Group retirement savings plan with会社匹

Job summary

FCT is seeking a Lead, Operations to oversee day-to-day team performance, ensure timely service, and maintain procedures. You will supervise workflows, coach staff, and partner with title officers and lenders to deliver high-quality results.

The role requires mortgage experience, Law Clerk background, and a track record of handling pressure while maintaining accuracy and compliance. Hybrid work arrangements and comprehensive benefits support success.

Qualifications

• Two-Three years supervisory/Team Lead experience is required
• Graduate of Law Clerk/Legal Administrative program or equivalent experience is required
• Three to four years mortgage related experience is required
• Demonstrated ability to work under pressure and adeptly handle stressful situations

Responsibilities

• Provide superior customer service to clients through all channels
• Manage all elevated inquiries within specified timeframes
• Develop internal and external partnerships to enhance customer service experience
• Lead initiatives to increase employee engagement, productivity, and retention

Skills

Team Lead

Customer service focus

Attention to detail

Under pressure

Education

Law Clerk/Legal Administrative program

Tools

MS Office

Outlook

Excel

Job description

FCT is seeking a Lead, Operations to oversee day-to-day team performance, ensure timely service, and maintain procedures. You will supervise workflows, coach staff, and partner with title officers and lenders to deliver high-quality results.

The role requires mortgage experience, Law Clerk background, and a track record of handling pressure while maintaining accuracy and compliance. Hybrid work arrangements and comprehensive benefits support success.