Hybrid Fitness Support Specialist

Bells of Steel Inc.; Calgary; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Health spending account

Every other Friday off during non-peak

Hybrid role

$1,000 toward equipment

Job summary

Bells of Steel Inc. in Calgary, Alberta, is hiring a Customer Support Representative to assist customers by phone and email. You’ll handle orders, logistics issues, quotes, and returns, with a hybrid work setup and occasional warehouse duties. Core hours are weekdays, with some remote work and on-site warehouse time.

Ideal candidates are self-starters, passionate about fitness gear, and comfortable using a ticketing system and help desk tools. The role is permanent and salaried.

Qualifications

• Experience supporting customers via phone and email.
• Ability to manage tickets and prioritize tasks.
• Comfort with warehouse duties and logistics issues.

Responsibilities

• Answer customer phone calls and resolve issues.
• Process and respond to help desk tickets.
• Troubleshoot logistics problems to keep orders on track.
• Create sales quotes for customers as needed.
• Handle order returns in the warehouse.
• Assist with warehouse tasks when required.

Skills

Phone support

Email ticketing

Problem solving

Customer service

Adaptability

Education

Zero education requirement

Tools

Gorgias

ClickUp

Brightpearl

Xero

Job description

Bells of Steel Inc. in Calgary, Alberta, is hiring a Customer Support Representative to assist customers by phone and email. You’ll handle orders, logistics issues, quotes, and returns, with a hybrid work setup and occasional warehouse duties. Core hours are weekdays, with some remote work and on-site warehouse time.

Ideal candidates are self-starters, passionate about fitness gear, and comfortable using a ticketing system and help desk tools. The role is permanent and salaried.