Hybrid CLM Automation & AI Specialist

Dillon Consulting Limited; Windsor; On-site; CAD 55,000 - 95,000; Full time

Benefits offered by this job

Employee share purchase plan

Overtime premium pay

Comprehensive health benefits

Retirement matching up to 5.5%

Student loan repayment assistance

Wellness allowance

Paid vacation

EFAP

Job summary

Dillon Consulting Limited seeks a CLM Administrator to own daily CLM configuration, governance, and user enablement across Legal, Finance, and IT. The role supports cross‑functional system compliance and AI‑driven process improvements.

The position is based in multiple offices with a hybrid work arrangement and requires at least 4 years’ CLM/CRM experience and a strong technical foundation in governance and workflow optimization.

Qualifications

• Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or a closely related field.
• At least 4 years of professional experience with CLM/CRM systems, contract database administration, or legal support and operations.
• Hands-on experience designing and implementing complex conditional routing logic, digital signature flows, and matrixed approval workflows.
• Strong communication and client service skills, building trusted relationships across Legal, Finance, IT and Technical teams.

Responsibilities

• Configure and govern the CLM system, managing daily platform health, low‑code configurations, user access, and security controls.
• Map, design, and optimize complex conditional approval routing loops, fallback playbook terms, and automated clause threshold variations.
• Collaborate with IT and platform teams to deliver system enhancements and integrate the CLM with ERP platforms.
• Support end‑to‑end CLM operations from intake to execution, including authoring, approval tracking, amendment handling, and obligation management.
• Oversee commercial tickets within the CLM and assist in negotiating NDAs, MSAs, and various vendor agreements.
• Maintain data quality standards for contract tagging and indexing; review executed agreements for metadata, governance, and audit readiness.
• Drive the integration of AI capabilities to streamline authoring and negotiation, monitor system metrics, and drive process efficiencies.
• Partner with internal Business Units, Legal, Finance, Procurement, and IT to align CLM capabilities with operational needs; draft guides and host training.

Skills

CLM administration

Workflow design

Cross-functional collaboration

Process optimization

Communication

Education

Bachelor's degree in Legal Operations, Business Administration, Information Systems, or related field

Tools

LinkSquares

Ironclad

Conga

Agiloft

Icertis

Adobe

MS Word

Job description

Dillon Consulting Limited seeks a CLM Administrator to own daily CLM configuration, governance, and user enablement across Legal, Finance, and IT. The role supports cross‑functional system compliance and AI‑driven process improvements.

The position is based in multiple offices with a hybrid work arrangement and requires at least 4 years’ CLM/CRM experience and a strong technical foundation in governance and workflow optimization.