Contract Lifecycle Management (CLM) Administrator

Dillon Consulting Limited; Kitchener; Hybrid; CAD 55,000 - 95,000; Full time

Benefits offered by this job

Employee share purchase plan

Overtime premium

Comprehensive benefits package

Retirement savings plan with employer

Student loan repayment assistance

Wellness allowance

Paid vacation

EFAP

Goodlife Fitness corporate membership

Job summary

Dillon Consulting Limited is seeking a CLM Administrator to own daily CLM configuration, governance and user enablement across Legal, Finance and IT. You will optimize routes, manage metadata and integrate the CLM with ERP platforms in a hybrid, Canada-wide office setup.

With 4+ years of CLM/contract operations experience, you will design complex workflows, negotiate NDAs and MSAs as needed, and mentor staff in digital delivery and data governance. A strong partner mindset is essential.

Qualifications

• Hands-on CLM/CRM experience and contract database administration.
• Ability to design complex routing logic and digital signature flows.
• Strong collaboration with Legal, Finance and IT teams.

Responsibilities

• CLM administration, daily configuration, governance and user enablement.
• Oversee end-to-end contract management from intake to execution.
• Drive AI capabilities for document intelligence and clause classification.
• Partner with Business Units, Legal, Finance and IT to align CLM capabilities.
• Create user guides and lead training for non-technical users.

Skills

CLM Administration

Configuration

Workflow routing

AI integration

Security controls

User enablement

ERP integration

Data governance

Cross-functional collaboration

Education

Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or related field

Equivalent professional diploma

Tools

LinkSquares

Ironclad

Conga

Agiloft

Icertis

Job description

Are you a tech‑savvy professional with a passion for legal operations, digital transformation, and process automation? Do you enjoy building seamless systems, configuring complex workflows, and acting as the bridge between technology and business strategy? If you thrive in a fast‑paced environment and enjoy optimizing enterprise software platforms, this opportunity is for you.

Your Opportunity

As our CLM Administrator, you will escape the traditional paperwork routine and step into a highly strategic role. You will own the daily configuration, governance, and user enablement of our enterprise digital Contract Lifecycle Management (CLM) platform, ensuring cross‑functional system compliance across Business Units, Legal, Finance, and IT.

This is a new position and can be based in one of the following offices: London, Toronto, Kingston, Guelph, Kitchener, Windsor, Ottawa, Chatham, Hamilton. We offer flexible work hours and a hybrid work arrangement.

About Dillon

Dillon Consulting Limited is a proudly Canadian, 100% employee‑owned professional consulting firm with over 25 offices and more than 1,100 employees. We specialize in planning, engineering, environmental science, management and building and improving facilities and infrastructure.

Employee ownership is available to all team members and more than 60% of our employees hold shares.

Responsibilities

CLM Administration & Configuration

• Serve as the primary administrator for the corporate CLM system, managing daily platform health, low‑code configurations, user access, and security controls.
• Map, design, and optimize complex conditional approval routing loops, fallback playbook terms, and automated clause threshold variations.
• Collaborate with IT and platform teams to deliver system enhancements and integrate the CLM seamlessly with enterprise ERP platforms.

End‑to‑End Contract & Operations Management

• Support end‑to‑end CLM operations from intake to execution, including authoring, approval tracking, amendment handling, and obligation management.
• Oversee commercial tickets within the CLM and assist in negotiating NDAs, MSAs, and various vendor agreements as required.
• Maintain data quality standards for contract tagging and indexing; review executed agreements to ensure accurate metadata, repository governance, and audit readiness.

AI Innovation & Process Improvement

• Drive the integration of AI capabilities (document intelligence, metadata extraction, clause classification, risk detection, automated redlining) to streamline authoring and negotiation.
• Monitor system metrics and operational performance to drive process efficiencies, scalability, and successful post‑implementation reviews.

Cross‑Functional Collaboration & Enablement

• Partner closely with internal Business Units, Legal, Finance, Procurement, and IT to align CLM capabilities with operational needs.
• Draft user guides, troubleshoot application errors, and host training programs to drive software adoption for non‑technical internal users.

Learning & Development

• Commit to self‑development, ongoing learning, and professional development.
• Mentor intermediate and junior staff in data science and digital project delivery methodologies.
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees.

Qualifications

• Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or a closely related field, or an equivalent professional diploma.
• At least 4 years of professional experience with CLM/CRM systems, contract database administration, or legal support and operations.

Experience

• Hands‑on experience designing and implementing complex conditional routing logic, digital signature flows, and matrixed approval workflows.
• Proven ability to analyze complex workflows, simplify legal and financial processes, and translate business requirements into clear technical specifications.
• Strong communication and client service skills, building trusted relationships across Legal, Finance, IT and Technical teams.
• Experience reviewing, drafting, and negotiating standard commercial contracts.
• Administrative and configuration experience with CLM platforms such as LinkSquares, Ironclad, Conga, Agiloft, or Icertis.
• Advanced working knowledge of Adobe and MS Word.
• Experience with Egnite is an asset.
• Experience reviewing, redlining, and negotiating agreements related to the consulting sector is an asset.

Compensation

Salary range: $55,000 – $95,000, dependent on education, experience, skills, internal equity, and geographic region. Dillon reserves the right to pay outside of the posted range based on factors unrelated to protected status.

Benefits

• Employee share purchase plan
  • All employees are eligible; share ownership is open to all and annual dividends historically outperform the market.
• Dillon’s Overtime Directive
  • Firm‑wide 40‑hour weekly overtime threshold with premium pay applied beyond that.
• Competitive benefits package
  • Comprehensive health benefits
  • Generous retirement savings plan with employer matching up to 5.5%
  • Student loan repayment assistance
  • Wellness allowance and enhanced mental health benefits
  • Paid vacation
  • Employee and Family Assistance Program (EFAP)
  • Goodlife Fitness Corporate Membership rates
• Ongoing Learning and Development opportunities
  • Coaching, mentoring, advising, and internal learning opportunities.

Health & Safety

Prospective employees are expected to fully align with Dillon’s core commitment to Health & Safety, including ongoing engagement with our Health & Safety processes and active reporting of hazards.

Employment Equity, Diversity & Inclusion

Dillon is committed to employment equity and an inclusive, diverse workplace. If you require accommodation during the interview process, please let us know.

Technology Enablement and AI Use

Dillon uses AI‑assisted tools in recruitment to increase efficiency and fairness. All hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.