Hybrid Business Reliability Analyst — IT Ops & BCM

TCR Toyota Credit Canada, Inc. Company; Canada; Hybrid; CAD 82,000 - 105,000; Full time

Benefits offered by this job

Health and dental benefits

Company pension plan

Associate vehicle discount program

Tuition reimbursement

Fitness reimbursement

Hybrid work environment

Job summary

Toyota Financial Services offers a dynamic role for a Business Reliability Analyst to oversee the stability, reliability, and operational readiness of key technology services. You will monitor systems, coordinate incidents, and work with internal teams and vendors to ensure service availability.

The role spans BCM, IAM, governance, and risk activities, contributing to resilience and compliant operations within a hybrid work environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Admin, or related field.
• 5+ years in IT Operations, Service Management, BCM, or related areas.
• Strong knowledge of ITIL processes, Incident, Problem, and Change Management.
• Experience with ServiceNow or similar ITSM platforms.
• Experience supporting business-critical systems and technology services.
• Understanding of BCM, Disaster Recovery, and Operational Resilience.
• IAM processes and controls knowledge.
• Familiarity with audit, compliance, risk and vendor management activities.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and collaborate with cross-functional teams.
• Proficiency in Microsoft Office applications.
• ITIL certification and BCM/DR experience are assets.

Responsibilities

• Support IT operations and service management for business-critical services across environments.
• Monitor production services and coordinate incident resolution to maintain stability.
• Contribute to operational reporting, SLAs, and continuous improvement.
• Provide after-hours support for major incidents when required.
• Support IAM provisioning, reviews, and access controls.
• Assist with BCM program maintenance, BIA activities, and DR testing.
• Develop and maintain SOPs, controls, and KPIs; support governance activities.
• Coordinate with vendors and IT partners to ensure compliance and readiness.
• Assist with audits, risk management, and project support.

Skills

IT Operations

Service Management

Business Continuity

Operational Resilience

IAM

ITIL

Incident Management

Problem Management

Change Management

ServiceNow

Vendor Management

Analytical skills

Communication skills

MS Office

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Toyota Financial Services offers a dynamic role for a Business Reliability Analyst to oversee the stability, reliability, and operational readiness of key technology services. You will monitor systems, coordinate incidents, and work with internal teams and vendors to ensure service availability.

The role spans BCM, IAM, governance, and risk activities, contributing to resilience and compliant operations within a hybrid work environment.