Hybrid Application Support Specialist | Power BI & ERP

Corus Entertainment; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Job summary

Corus Entertainment in Toronto is seeking an Application Support Specialist to provide primary and secondary support for business applications across on-premises and cloud environments. Working with business stakeholders and IT teams, you will troubleshoot issues, coordinate testing, and maintain documentation to ensure critical applications stay secure and reliable.

This hybrid position requires strong ITIL/ITSM practices, proficiency in Power BI, Excel, and SQL, and the ability to translate

Qualifications

• Bachelor's degree or diploma in IT/CS or equivalent.
• Minimum 5 years in IT/applications support.
• Strong analytical and problem-solving skills.
• Ability to translate technical concepts for non-technical stakeholders.
• Familiarity with ERP/CRM platforms like Great Plains, Dynamics 365, Salesforce.
• ITIL/ITSM practices knowledge.
• Experience with Power BI, Excel, SQL for reporting.

Responsibilities

• Provide primary and secondary support for business applications.
• Coordinate testing, patches, and vendor updates.
• Investigate incidents and drive resolutions.
• Maintain security, audits, and change controls.
• Create dashboards and reports for decision-making.
• Communicate findings to senior managers.

Skills

Analytical skills

Problem-solving

Stakeholder comms

Ownership mindset

Independent work

Fast-paced support

Education

Post-secondary IT/CS degree

Tools

Power BI

Excel

SQL

Azure

Job description

Corus Entertainment in Toronto is seeking an Application Support Specialist to provide primary and secondary support for business applications across on-premises and cloud environments. Working with business stakeholders and IT teams, you will troubleshoot issues, coordinate testing, and maintain documentation to ensure critical applications stay secure and reliable.

This hybrid position requires strong ITIL/ITSM practices, proficiency in Power BI, Excel, and SQL, and the ability to translate