Specialist - Senior Applications Support

CloudVital; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

CloudVital is seeking a Specialist - Senior Applications Support in Mississauga for a hybrid role. The candidate will provide Level 3 support for HCM systems (PeopleSoft), administer SQL Server databases, and maintain application servers in both on‑premises and Azure environments.

The role requires collaboration with HR, finance, and vendors, plus strong skills in upgrading, patching, and optimizing enterprise applications, with a focus on reliability and performance.

Qualifications

• University degree in Computer Science, Computer Engineering, Information Technology or equivalent.
• PeopleSoft HR 9.x Certification or equivalent is preferred.
• Experience with Azure and hybrid cloud environments is required.

Responsibilities

• Provide Level 3 technical support for HCM systems (PeopleSoft) including configuration and troubleshooting.
• Maintain and optimize SQL Server databases, write complex queries, stored procedures, and perform performance tuning.
• Manage PeopleSoft application servers, web servers, and process schedulers in on‑premises and Azure environments.
• Collaborate with HR, finance, and vendors to analyze requirements and implement technical solutions.
• Monitor batch processes, job scheduling, and integration points (API, SFTP).
• Apply updates, bundles, fixes, and upgrades with minimal downtime.
• Develop runbooks, procedures, and documentation for operational support.
• Ensure deployments follow Deployment, Change Management, and QA processes.
• Participate in cross‑functional projects to define requirements and evaluate solutions.

Skills

PeopleSoft

SQL Server

Azure

QA/Deployment

Education

University Degree in CS/IT

Tools

Microsoft SQL Server

PeopleSoft Admin Tools

Job description

Job Title: Specialist - Senior Applications Support

Job Location: Mississauga (Hybrid)

Job Type: FullTime/ Contract

This is a Hybrid role that requires working in office 3 days a week and 2 days onsite.

The Specialist-Senior Applications Support is responsible for the support, maintenance, and optimization of Human Capital Management (HCM) systems, primarily PeopleSoft, and other enterprise applications.

Responsibilities:

• Provides Level 3 technical support for HCM systems (e.g., PeopleSoft), including configuration, integration,
• reporting, troubleshooting, patching, and enhancements.
• Administers, maintains, and optimizes application databases using Microsoft SQL Server, including writing
• complex queries, stored procedures, performance tuning, backups, restores, and replication.
• Collaborates with functional teams, HR, finance, and vendors to analyze business requirements and implement technical solutions.
• Maintains and monitors PeopleSoft application servers, web servers, and process schedulers, both on-premises and in Azure.
• Monitors and supports PeopleSoft batch processes, job scheduling, and integration points (e.g., API, SFTP).
• Applies updates, bundles, fixes, and PeopleSoft upgrades (e.g. PUM and PeopleTools), ensuring minimal downtime and disruption.
• Develops and maintains documentation, runbooks, and procedures for operational support.
• Ensures deployments follow properly defined Deployment, Change Management, and Quality Assurance processes.
• Participates in cross-departmental projects to define, evaluate, and implement application-related requirements.
• Recommends improvements for supporting application environments, including automation, forecasting, consolidating servers, implementing security enhancements, and decommissioning old applications.
• Provides expertise on the necessary tools for reporting on all application metrics and analyzing metrics for improvements.
• Participates in project teams to identify technical requirements and specifications for any new applications to be installed; review project proposals and make recommendations on hardware, software, and licensing.
• Performs technical research and development to enable continuing innovation within the application environments in Microsoft Azure and hybrid environments.

QUALIFICATIONS

Education/Knowledge

- A University Degree in Computer Science, Computer Engineering, Information Technology or equivalent; or an equivalent combination of education and experience.

- One or more certification in the following, or equivalent, required:

- PeopleSoft Human Resources 9.x Certified Implementation Specialist

- Oracle WebLogic Server 12c: Advanced Administrator II- Azure Solutions Architect Expert