HVAC Customer Support Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Toronto; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Comprehensive benefits from day one

Extensive training opportunities

Collaborative team environment

Employee discount programs

In office position

Job summary

Johnson Controls in Canada is seeking a detail-oriented Operations Coordinator to support service scheduling and customer satisfaction. You will help track safety statistics, coordinate dispatch of technicians, and manage orders and inventory across branches.

Under supervision, you will work with the Service Manager to meet timelines and optimize technical resources, while maintaining strong communication with customers and internal teams.

Qualifications

• High school diploma or equivalent plus 5+ years of service ops experience.
• Independent worker with strong organizational and detail skills.
• Excellent interpersonal communication with internal/external clients.
• Ability to manage many projects with tact and persistence.
• Proficient in Word, Excel, PowerPoint and related business apps.
• Ability to prioritize tasks by financial impact.

Responsibilities

• Coordinate safety statistics, track safety training, and schedule commitments.
• Schedule technicians and optimize resource productivity with guidance.
• Generate customer orders, process shipments, and track inventories.
• Support Service Manager to meet timelines and customer expectations.
• Analyze team performance and support cost-effective improvements.

Skills

Service operations experience

Attention to detail

Interpersonal skills

Multitasking

MS Word

MS Excel

MS PowerPoint

Internet business applications

Prioritization

Influence teams

Project accounting

Education

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet business applications

Job description

Job Description Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross‑training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• JCI Employee discount programs (The Loop by Perk Spot).
• This is primarily an in office position.

What you will do

• Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
• Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
• Develops and maintains viable long-term relationships with customers and subcontractors.
• Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
• Create new employee trunk locations, tool, and product inventories.
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
• Researches and follows up on questions identified during the monthly business reviews.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Create new customer accounts, reconcile updates, and manage changes with account information.
• Facilitates administration of warranty claims.
• Track and update monthly, quarterly, and annual inventory cycle counts.
• Create RMA’s, prepare shipments for return, track receipt, and follow up on any delays.
• Other duties and administrative activities as assigned.

What we look for

• Required High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Preferred Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles is desired.

HIRING HOURLY RANGE:

HIRING HOURLY RANGE: $28.00-$38.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.