HVAC Branch Service Manager

Johnson Controls; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a Branch Service Manager to lead day-to-day service operations, ensuring customer satisfaction and financial goals are met. This role offers the chance to thrive in a collaborative environment, driving business processes and supporting a dedicated team. With a focus on safety and employee wellbeing, the company provides extensive training opportunities and a comprehensive benefits package from day one. If you are a seasoned professional with a passion for service excellence and team leadership, this is your chance to make a significant impact.

Benefits

Competitive salary and commission plan

Paid vacation/holidays/sick time

Comprehensive benefits package

Extensive product training

Collaborative team environment

Company vehicle

Zero Harm safety policy

Qualifications

• 10+ years of service industry experience managing operations.
• Strong organizational and communication skills.

Responsibilities

• Manage day-to-day service business processes for customer satisfaction.
• Supervise service business support team and drive performance.

Skills

Service Operations Management

Project Accounting

Interpersonal Communication

Organizational Skills

Attention to Detail

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and commission plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on-the-job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle
• Check us out: A Day in a Life at Johnson Controls http://youtu.be/pdZMNrDJviY

What you will do:

The Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it:

• Owns the day-to-day tactical local service business. Achieves this through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representatives to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
• Direct supervision of the service business support team, including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
• Ensures training, communication, measures, and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
• Performs other duties related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for:

Required

• Minimum of 10 years’ service industry experience managing service operations and/or service dispatch/scheduling.
• Ability to perform work independently with solid organizational and attention to detail skills. Strong interpersonal skills to effectively communicate with internal and external clients.
• Ability to travel 25% between Calgary, Edmonton, and other locations as needed.
• Capacity to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic knowledge of project accounting or costing principles.
• Able to positively represent Johnson Controls and communicate effectively at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.