Human Resources Business Partner

OSL Retail Services; Mississauga; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

3 weeks vacation

Benefits package

Retirement plan

Hybrid work model

Modern tools

Free parking

EV charging

Public transit access

OSL Cares

WE at OSL

Career development

Award-winning culture

Perks & discounts

Job summary

OSL Retail Services in Mississauga is seeking an HR Business Partner to act as a strategic advisor to client groups, driving HR initiatives that align with business goals. You will manage employee data, benefits, policy compliance, and workforce planning while partnering with leadership to enhance engagement and performance.

The role emphasizes data insights, employee relations, and program development in a fast-paced environment.

Qualifications

• 5+ years in HR with at least 2 years in an HR strategic partnership
• Degree in business or HR, with postgrad HR diploma preferred
• Ability to work in a fast-paced environment and self-starter
• Excellent verbal and written communication; highly organized

Responsibilities

• Partner with business leaders to align HR strategies with objectives
• Provide data-driven insights to influence decisions
• Advise on workforce planning, talent management, and org development
• Act as trusted HR advisor on policies and best practices
• Manage conflict resolution, investigations, and disciplinary actions
• Drive initiatives to improve engagement and retention
• Support performance reviews and career development programs
• Coach managers on leadership and performance improvement
• Identify training needs and facilitate learning initiatives
• Ensure adherence to labor laws and company policies
• Oversee investigations and compliance audits
• Build relationships with department heads and executives
• Present HR metrics and trends to leadership

Skills

Strategic HR partnership

Data-driven decisions

Communication

Time management

Policy knowledge

Employee relations

Coaching managers

Education

Bachelor's degree or higher in HR/Business

Postgrad HR diploma

Tools

Microsoft Office Suite

Job description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

The Human Resources Business Partner (HRBP) serves as a strategic advisor and key liaison between HR and assigned client group(s), driving HR initiatives that align with business objectives. This role encompasses a range of HR generalist and administrative responsibilities, including employee data management, benefits administration, and policy compliance. The HRBP provides guidance on legislative and company policies, supports field management in addressing workplace concerns, and partners with leadership to enhance employee experience, engagement, and operational efficiency. By leveraging data insights and best practices, the HRBP plays a critical role in fostering a compliant, high-performing, and people-centric work environment.

What you’re responsible for:

• Partnering with business leaders to align HR strategies with organizational objectives
• Providing data-driven insights to influence decision-making
• Advising on workforce planning, talent management, and organizational development
• Acting as a trusted advisor to managers and employees on HR policies and best practices
• Managing conflict resolution, investigations, and disciplinary actions
• Driving initiatives to improve employee engagement and retention
• Assisting with performance review cycles and career development programs
• Coaching managers on performance improvement and leadership development
• Identifying training needs and facilitating learning initiatives
• Ensuring adherence to labor laws, company policies, and industry regulations
• Overseeing workplace investigations and compliance audits
• Building strong relationships with department heads and executives
• Acting as a consultant to drive HR initiatives that impact business results
• Presenting HR metrics and trends to leadership teams for strategic decision-making

Job Requirements:

• 5+ years of work experience in a Human Resources role with at least 2 years in an HR strategic partnership position
• A college or university degree, preferably in business specializing in Human Resources
• Post grad diploma in Human Resources preferred
• Ability to work in a fast-paced environment and be a self-starter
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Strong computer skills with proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of integrity, positive and supportive attitude, and hard work ethic
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter

While the starting salary for this role typically begins at $80,000 to $95,000, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored savings plan to help build your financial future.
• Hybrid work model: Designed to support collaboration, learning, and meaningful connections.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.
• Convenient location: Our Mississauga office offers free parking, EV charging stations, and direct access to public transit for both Toronto and Mississauga.
• OSL Cares: Opportunities to give back through community and charity initiatives.
• WE at OSL: Supporting women’s empowerment and leadership.
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.
• Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Manager.
• Step 3: The next step is an in-person interview with the hiring Manager and Director.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.