Human Resources Associate

Owen Sound; Guelph; On-site; CAD 61,000 - 77,000; Full time

Benefits offered by this job

Hybrid and flexible work arrangements

Defined benefit pension with OMERS

Extended health and dental benefits

Job summary

City of Guelph is seeking a Human Resources Associate in the Corporate Services department. Based at City Hall, you will provide first-line HR support to employees, applicants and the public. You will coordinate recruitment, assist with onboarding, and help implement HR programs.

The role requires post-secondary HR or related education, strong customer service, and knowledge of HR policies and legislation. The position offers 35 hours weekly, in-person work, and a comprehensive benefits package.

Qualifications

• Experience in providing customer service to employees and the general public.
• Understanding of HR procedures including handling confidential information and recruitment.
• Ability to communicate and work with employees, agencies and the public.
• Knowledge of employment legislation such as AODA, Employment Standards and Human Rights.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with HRIS like JDEdwards would be an asset.

Responsibilities

• Provide frontline in-person, phone, email and social media HR inquiries to employees and the public.
• Explain HR policies, procedures and collective agreements to employees and leaders.
• Coordinate recruitment activities: postings, applicant lists, interviews and offers.
• Participate in interview panels as needed.
• Maintain recruitment folders and generate reports.

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Education

Post-secondary education in Human Resources or Business Administration

Tools

JDEdwards

CIMS

Applicant Tracking Systems

Job description

ServiceArea:CorporateServices

Department:HumanResources

WorkLocation:CityHall,1CardenStreet

WorkMode:InPerson

JobTypeandDuration:Permanent,FullTimeVacancy

PositionAvailability:1existingvacantposition

SalaryRange:$61,486.88-$76,858.60

Affiliation:Non-Union

PostingPeriod:September22,2026toOctober6,202611:59p.m.

WhyJointheCityofGuelph?

WhenyoujointheCityofGuelph,youjoinateamofover2000employeeswhodeliverservicesthecommunityreliesoneveryday.Together,wearebringingtolifeGuelph’svisionofaninclusive,connected,andprosperouscitywherewelookaftereachotherandourenvironment.Asasingletiermunicipality,weofferavarietyofoccupationsandcareerspecialitieswithinourorganization.GuidedbythegoalsandobjectivesoftheFutureGuelph:StrategicPlanandcommittedtotheCorporateValuesofintegrity,service,inclusion,wellnessandlearning,thecandidatewillaidintheachievementoftheCommunityVisionforaninclusive,connected,prosperouscity.

Whatweoffer

Weoffercompetitivewagesandcomprehensivebenefitstomeettheneedsofourdiverseemployees.Manyofourpositionsoffer:

• Paidvacationdays,increasingwithyearsofservice
• Paidpersonaldays;
• Hybridandflexibleworkarrangements;
• DefinedbenefitpensionplanwithOMERS,including100-per-centemployermatching;
• Extendedhealthanddentalbenefits,includingHealthCareSpendingAccount;
• EmployeeandFamilyAssistanceProgram;
• Parentalleavetopupprogram;
• Learninganddevelopmentopportunitiesincludingtuitionassistance
• Employeerecognitionprograms.

Positionoverview

ResumesarebeingacceptedforthepositionofHumanResourcesAssociatewithintheHumanResourcesDepartment.ReportingtotheHRManager,TalentandOrganizationalDevelopment,thesuccessfulcandidatewillprovideexceptionalfirst-linecustomerserviceassistancetoemployees,leaders,applicantsandthegeneralpublicregardinggeneralhumanresourcesmatters.GuidedbythegoalsandobjectivesoftheCityofGuelphCorporateStrategicPlanandcommittedtotheCorporateValuesofintegrity,service,inclusion,wellnessandlearning,thecandidatewillaidintheachievementoftheCommunityVisionforaninclusive,connected,prosperouscity.

Keydutiesandresponsibilities

• Provideexceptionalfrontline(inperson,phone,emailandsocialmedia)customerservicetoemployeesandthegeneralpublicregardinggeneralhumanresourcesmattersincludingrespondingtoallmyHRinquiries.
• Provideinformationandanswerquestionsregardingtheapplicationofhumanresourcespolicies,procedures,collectiveagreementsetc.toallemployeesandleaders,referringquestionsorconcernsrequiringpolicyinterpretationtoHumanResourcesSpecialistsandAdvisors,asappropriate.
• ProvidecustomerserviceandsupporttofortherecruitmentfunctionbycoordinatingallaspectsoftherecruitmentprocessincludingreceivingandtrackingVRF’s,generatingrequisitions,employmentpostingandadvertising,generatingandreviewingapplicantlists,coordinatinginterviewsandreferencechecks,preparingoffersofemploymentandtrackingconditionalitems.Createandmaintainrecruitmentfolders,ensuringcompliancewithrecruitmentpolicies,proceduresandCitybylaws.
• Participateininterviewpanels,asneeded.
• Coordinatemasshiringinitiativessuchassummerrecruitment,winterrecruitment,paramedic,transitoperatorandfirefighterrecruitmentsincollaborationwithRecruitmentSpecialistsandhiringmanagers.
• Administeremployeeexperienceprograms(examplesrecognitionandretirementprograms)andprovidelogisticalsupportforHRprogramsandspecialprojects.
• Administeremployeesurveys,monitorparticipationlevel,andgeneratequarterly/annualreportsandprovidecustomreports,asrequested.
• Maintain,update,andgeneratesenioritylists,ensuringaccuracyandcompliancewithcompanypoliciesandcontractualagreements.
• AdministerbootandclothingvoucherprogramforNUME,241,and973Uniongroups.
• EffectivelyutilizeandmaintainallrecruitmentsoftwaresystemssuchasiCIMS(ApplicantTrackingSystem)andJDEdwards(HumanResourcesInformationSystem).
• Administertheinternalandexternalwebpages,includingtheCity’scareerpage,andperformbasiccontentmaintenanceandupdatesasrequired
• Ensureproperrecording,routing,retention,storageand/ordispositionofalldocumentsreceived,inaccordancewithestablishedpoliciesandproceduralguidelines.
• Assistwithonboardingfornewemployees.
• MaintainhighqualitystandardsinthedeliveryofinternalHumanResourcesservices.
• Developstandardoperatingprocedures.
• Monitorandreportmonthlyonrecruitmentmetrics,
• Performmiscellaneousjob-relateddutiesasassigned.

Qualificationsandrequirements

• Experiencerelatedtothedutiesabove,normallyacquiredthroughthecompletionofpost-secondaryeducationinHumanResources,BusinessAdministrationorarelatedfieldandexperiencewithprovidingrecruitmentsupportwithinstructured,agreementbasedenvironments.Candidateswithanequivalentcombinationofeducationandexperiencemaybeconsidered.
• Experienceinprovidingcustomerservicesupporttoemployeesand/orthegeneralpublicviaphone,emailandinperson.
• UnderstandingofgeneralHRproceduresandpracticesincludingbutnotlimitedto:handlingofconfidentialorsensitiveinformation,recruitmentandlabourrelations.
• Superiorcustomerserviceandinterpersonalskillsincludingtheabilitytoeffectivelycommunicateandworkcollaborativelywithawiderangeofindividualsincludingemployees,agencies,externalcontactsandthepublic.
• Excellentorganizationalskillswithattentiontodetailandtheabilitytomanagemultipletasksinademandingenvironment.
• Self-directed,well-organizedandproactiveindividual.
• Abilitytomakeadministrativeandproceduraldecisionsandjudgmentsonsensitive,confidentialissues.
• KnowledgeofrelevantemploymentlegislationincludingAccessibilityforOntarianswithDisabilitiesAct(AODA),EmploymentStandardsandHumanRights.
• Abilitytomaintainaccuracyandworkqualitystandards.
• Abilitytoworkeffectivelyinateamenvironment.
• ExperiencewithMicrosoftOffice(Word,Excel,PowerPoint&Outlook).
• ExperiencewithHRISsoftwaresuchasJDEdwards,andapplicanttrackingsystemsforrecruitmentwouldbeanasset.
• CHRPorCHRLdesignationisanasset;candidatesactivelypursingcertificationarealsoencouragedtoapply.

Notes

Applicantsarerequiredtodemonstrateintheirapplicationhowtheirqualificationsmatchthosespecifiedabove.Assessmentsbasedonalloftheobjectivesandqualificationslistedabovewillbeapartoftheinterview,writtenand/orpracticaltestandreferencechecking.

Hoursofwork

35hoursperweek,MondaytoFriday,betweenthehoursof8:30a.mand4:30p.m.

HiringProcessTransparency

TheCityofGuelphiscommittedtofairandtransparentrecruitmentpractices.Candidateswhoparticipateinaninterviewforthispositionwillbenotifiedofthehiringdecisionwithin45daysoftheirinterview.Notificationswillbeprovidedinwriting,orthroughtechnology.

CommitmenttoDiversity&Accessibility

TheCityofGuelphisanequalopportunityemployer.Wecelebratediversityandarecommittedtocreatinganinclusiveworkplacewhereemployeesfeelwelcome,valuedandengaged.Ouremploymentpoliciesstrictlyprohibitallformsofdiscriminationonanyofthegroundsinrelevantlaws.Allemploymentpracticesaresolelybasedonindividualmerit,qualifications,andorganization'sneedsatthetime.InKeepingwiththeOntarioHumanRightsCodeandtheAccessibilityforOntarianswithDisabilitiesAct,wearecommittedtoworkingwithandprovidingreasonableaccommodationforqualifiedindividualsinourjobapplicationprocedures.Ifyouneedanaccommodationinordertoparticipateinthehiringprocess,youmaycontactustomakeyourneedsknowninadvance.

PrivacyNotice

Personalinformationcollectedthroughtherecruitmentprocesswillbeusedsolelytodetermineeligibilityforemployment.Wethankallcandidatesinadvance;however,onlythosebeingconsideredforaninterviewwillbecontacted.