Human Resources Associate

City of Guelph; Guelph; On-site; CAD 61,000 - 77,000; Full time

Benefits offered by this job

Hybrid and flexible work arrangements

Job summary

City of Guelph is seeking an HR Associate in the Corporate Services, Human Resources department. The role will provide first-line customer service to employees and the public on HR matters, reporting to the HR Manager, Talent and Organizational Development.

The position is based at City Hall, with in-person work. Responsibilities include recruitment coordination, onboarding support, HRIS maintenance, and contributing to reporting and procedures.

Qualifications

• Experience in providing recruitment support within structured, agreement-based environments.
• Excellent customer service and interpersonal skills with diverse stakeholders.
• Knowledge of employment legislation including AODA, Employment Standards and Human Rights.

Responsibilities

• Provide exceptional front line customer service to employees and the public regarding HR matters.
• Coordinate recruitment processes: postings, applicant lists, interviews, offers and onboarding support.
• Maintain HR records, seniority lists, and assist with HRIS data management.

Skills

Customer service

Communication

Microsoft Office

HRIS experience

Education

Post-secondary education in HR

Tools

iCIMS ATS

JD Edwards HRIS

Job description

Job Summary

Service Area: Corporate Services Department: Human Resources Work Location: City Hall, 1 Carden Street Work Mode: In PersonJob Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 vacant positionSalary Range: $61,486.88 - $76,858.60 per yearAffiliation: Non-Union Posting Period: September 22, 2026 to October 6, 2026 11:59 p.m.

Why Join the City of Guelph?When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the position of Human Resources Associate within the Human Resources Department. Reporting to the HR Manager, Talent and Organizational Development, the successful candidate will provide exceptional first-line customer service assistance to employees, leaders, applicants and the general public regarding general human resources matters. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Provide exceptional front line (in person, phone, email and social media) customer service to employees and the general public regarding general human resources matters including responding to all myHR inquiries.
• Provide information and answer questions regarding the application of human resources policies, procedures, collective agreements etc. to all employees and leaders, referring questions or concerns requiring policy interpretation to Human Resources Specialists and Advisors, as appropriate.
• Provide customer service and support to for the recruitment function by coordinating all aspects of the recruitment process including receiving and tracking VRF’s, generating requisitions, employment posting and advertising, generating and reviewing applicant lists, coordinating interviews and reference checks, preparing offers of employment and tracking conditional items. Create and maintain recruitment folders, ensuring compliance with recruitment policies, procedures and City bylaws.
• Participate in interview panels, as needed.
• Coordinate mass hiring initiatives such as summer recruitment, winter recruitment, paramedic, transit operator and firefighter recruitments in collaboration with Recruitment Specialists and hiring managers.
• Administer employee experience programs (examples recognition and retirement programs) and provide logistical support for HR programs and special projects.
• Administer employee surveys, monitor participation level, and generate quarterly/annual reports and provide custom reports, as requested.
• Maintain, update, and generate seniority lists, ensuring accuracy and compliance with company policies and contractual agreements.
• Administer boot and clothing voucher program for NUME, 241, and 973 Union groups.
• Effectively utilize and maintain all recruitment software systems such as iCIMS (Applicant Tracking System) and JD Edwards (Human Resources Information System).
• Administer the internal and external webpages, including the City’s career page, and perform basic content maintenance and updates as required
• Ensure proper recording, routing, retention, storage and/or disposition of all documents received, in accordance with established policies and procedural guidelines.
• Assist with onboarding for new employees.
• Maintain high quality standards in the delivery of internal Human Resources services.
• Develop standard operating procedures.
• Monitor and report monthly on recruitment metrics,
• Perform miscellaneous job-related duties as assigned.

Qualifications and requirements

• Experience related to the duties above, normally acquired through the completion of post-secondary education in Human Resources, Business Administration or a related field and experience with providing recruitment support within structured, agreement based environments. Candidates with an equivalent combination of education and experience may be considered.
• Experience in providing customer service support to employees and/or the general public via phone, email and in person.
• Understanding of general HR procedures and practices including but not limited to: handling of confidential or sensitive information, recruitment and labour relations.
• Superior customer service and interpersonal skills including the ability to effectively communicate and work collaboratively with a wide range of individuals including employees, agencies, external contacts and the public.
• Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a demanding environment.
• Self-directed, well-organized and proactive individual.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of relevant employment legislation including Accessibility for Ontarians with Disabilities Act (AODA), Employment Standards and Human Rights.
• Ability to maintain accuracy and work quality standards.
• Ability to work effectively in a team environment.
• Experience with Microsoft Office (Word, Excel, PowerPoint & Outlook).
• Experience with HRIS software such as JDEdwards, and applicant tracking systems for recruitment would be an asset.
• CHRP or CHRL designation is an asset; candidates actively pursing certification are also encouraged to apply

NotesApplicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on all of the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

Hours of work35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m.

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.