Human Resources Assistant

William Osler Health System; Brampton; On-site; CAD 56,000 - 70,000; Full time

Job summary

William Osler Health System is seeking an HR Assistant to serve as the first point of contact for the Human Resources Department. The role involves handling calls, emails, employment letters, and updates to confidential employee records with discretion and professionalism.

Successful candidates will have an HR degree or diploma, at least one year of HR experience, and strong communication skills. The position is onsite with standard hours and a salary range that reflects Ontario market norms.

Qualifications

• 1 year of HR experience required.
• HR degree or diploma/certificate required.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills (Word, Excel, Teams, Outlook).
• Highly organized with attention to detail.

Responsibilities

• Act as first point of contact for HR inquiries and calls.
• Respond to HR-related questions and route to correct function.
• Manage HR email inbox with timely, professional responses.
• Prepare employment letters and verify employment requests.
• Update and maintain employee records accurately.
• Support payroll data entry and bi-weekly processing.
• Provide administrative support to HR leadership and projects.

Skills

Strong communication

Organizational skills

Customer service

Proactive

Teamwork

Education

HR degree or diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.

Job Description

Reporting to the Manager, Total Rewards & HR Operations this role services as the first point of contact for the Human Resources Department, playing a key part in creating a welcoming and professional environment. This position requires strong communication and interpersonal skills to assist in HR-related inquiries, managing incoming calls, responding to emails in the HR mailbox, and support of various departmental operational tasks. Success in this role depends on being highly organized, detail-oriented, and capable of handling confidential information with discretion to ensure smooth and efficient department operations. The HR Assistant will ensure quality administrative processes are in place to support the needs of the Human Resources Department.

• First point of contact for the HR phone line, providing a professional and welcoming experience for all callers
• Respond to HR-related questions and redirect incoming calls to the appropriate HR function or other Hospital departments as necessary, ensuring accurate and timely resolutions
• Manage the HR email inbox, responding to inquiries and requests efficiently while maintaining a high standard of customer service and professionalism
• Creating employment letters and processing verification of employment requests
• Receive, verify, and process employee information updates such as demographic changes, bank account updates, and other key details, ensuring accurate record-keeping
• Maintain comprehensive employee records, managing both paper and electronic files, and ensuring all records are up to date, accurate, and compliant
• Manage the office equipment and supplies, placing orders and following up when necessary
• Provide basic system administration support for end users, including tasks such as password resets, account creation, and user access management
• Assist with policy updates and maintenance, ensuring all HR policies are current
• Entering the bi-weekly payroll for the HR team, ensuring all hours have been submitted accurately.
• Leadership administrative support including, booking meetings, document preparation, and sending organizational emails, etc.
• Providing centralized team supports for the HR department. Examples include long service awards, retirement gift administration, organizing job fairs, and employee relations support
• Budget tracking and processing of department invoices accurately and promptly
• Responding and preparing employee files for legal requests

Qualifications

• Minimum of 1 year of experience in Human Resources required
• Completion of a Human Resources degree or diploma/certificate program
• Possess strong written and verbal communication skills.
• Strong telephone and email communication skills.
• Extremely proactive in meeting customer needs.
• Ability to interact and work well with others.
• Strong computer skills using Microsoft Office (Word, Excel, Teams, Outlook) required.
• Excellent organizational, communication, and interpersonal skills needed; as well as strong attention to detail.
• Highly motivated and results-oriented, able to work in a fast-paced environment.
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently days, 8 hours (subject to change in accordance with operational requirements)

Onsite First: Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and/or other partners.

Annual Salary: Minimum: $56,023.50; Maximum: $70,024.50

Application deadline: September 28, 2026

#FT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [e-mail].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.