Human Resources Administrative Assistant

Aerotek; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Associate to ensure exceptional service for contract employees and clients. In this dynamic role, you will provide vital support in human resources, payroll, and administrative functions. You will be the key liaison with the corporate office for accounting issues, ensuring smooth operations and high customer satisfaction. If you thrive in a competitive environment and have a passion for helping others, this opportunity is perfect for you to grow both personally and professionally.

Qualifications

• Minimum of 2 years experience in a customer service role.
• Strong organizational, problem-solving, and communication skills.

Responsibilities

• Providing superior support related to HR, payroll, and benefits.
• Managing timecard audits and handling unemployment claims.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

BA/BS in Human Resources

BA/BS in Business

BA/BS in Accounting

Tools

PeopleSoft

AHCS

Job description

Why Aerotek?

Aerotek is part of Allegis Group, the #1 Staffing Agency in North America. We are a privately held organization with over 250 offices across North America, working with 95% of the Fortune 500 companies.

Working at Aerotek and why you will love it…

We are a team of driven individuals who push ourselves and others to develop both personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively hiring for Customer Support Associates!

Summary

The Customer Support Associate (CSA) ensures our contract employees, clients, and sales teams receive exceptional service in human resources, payroll, and administrative support.

Essential Duties and Responsibilities

The CSA is responsible for providing superior support related to human resources, payroll, and benefits to our customers, including contract employees, clients, and local sales teams. The role also involves acting as the primary liaison with the corporate office for accounting issues. Responsibilities include:

• Providing front office customer service via telephone and reception desk.
• Completing internal payroll processes.
• Managing timecard audits and collections using PeopleSoft and AHCS.
• Auditing time and billing reports.
• Managing the distribution and explanation of commission reports.
• Resolving spread and commission issues.
• Submitting timecards for AHCS exception accounts promptly.
• Handling unemployment claims and hearings.
• Managing Workers' Compensation processes, including education and claims filing.
• Processing payroll documentation.
• Resolving payroll and invoicing issues.
• Maintaining filing systems.
• Ensuring availability of Pre-Employment Packets.
• Completing pre-employment paperwork.
• Managing contractor and internal benefits programs.
• Accurately entering start and finish dates in PeopleSoft.
• Auditing New Starts reports.
• Managing HR files.
• Promoting direct deposit and CashPay options.
• Handling DHL or FedEx shipments.
• Processing Tax Credit Forms timely.
• Maintaining administrative and galley supplies.
• Managing P Card accounts.

Supervisory Responsibilities

The CSA must ensure the highest level of customer service for internal and external stakeholders, following organizational policies and applicable laws.

Qualifications

Candidates should meet the following requirements to perform the role successfully:

Education and Experience

BA/BS degree in Human Resources, Business, or Accounting preferred. Minimum of 2 years experience in a customer service role. Strong organizational, problem-solving, and communication skills, with the ability to meet deadlines and follow up effectively.