HUB-NU26-56 Communications and Special Projects Coordinator, HUB

Springboardservices; Toronto; Hybrid; CAD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Training and development opportunity

Job summary

Springboard’s Community Learning HUB is seeking a Communications & Special Projects Coordinator to support operations, partnerships, and content for Canada-wide programs. Hybrid work options combine remote collaboration with in-person activities at the Toronto campus, aligning with our mission to empower youth and communities.

The role emphasizes training coordination, editorial content creation for newsletters and social channels, and maintaining data integrity for HUB partnerships, engaging

Qualifications

• Diploma in Social Sciences, Child and Youth Care, Social Work, or related field.
• Minimum of 2 years related work experience.
• Experience in supporting marketing and communications content creation and strategy.
• Experience in outreach and partnership development.
• Experience in facilitating educational programs or workshops.
• Ability to engage with diverse populations using an anti-oppressive framework.
• Excellent interpersonal, customer service and oral communication skills.

Responsibilities

• Conduct outreach and partnership development with HUB facilitators and partner organizations.
• Coordinate and schedule training sessions for HUB partners and facilitators.
• Lead content creation for HUB communications channels (newsletter, website, social media).
• Create onboarding resources and communications for new HUB partners and facilitators.
• Ensure data integrity of HUB communications lists and track over 2,000 HUB facilitators.
• Data collection and analysis of communications engagement and client feedback.
• Provide general administrative support for HUB projects.

Skills

Outreach & partnerships

Marketing & communications content

Interpersonal communication

Project coordination

Anti-oppressive practice

Education

Diploma in Social Sciences, CYC, Social Work or related

Tools

CRM software

Word

Excel

PowerPoint

Email marketing tools

Social media tools

Job description

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Community Learning HUB

Location

Hybrid - Remote, in person at Springboard Head Office located at 2 Carlton Street, Toronto ON

Subject to change based on operational needs

Status

Full-time, Contract (Contract until August 31, 2027 with possibility of extension)

Pay Rate

$51,200 per annum

Vacancy Number

HUB-NU26-56

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday - Friday 9am - 5pm

Schedules may change depending on operational requirements

An exciting opportunity for anindividualwho ispassionate about driving change in communities through technology andyoutheducation.

Springboard’s Community Learning HUB (HUB), our digital learning platform launched in 2009, promotes health and inclusion for youth and young adults. Supporting over 250 schools, social service organizations, and Springboard staff, the HUB reaches thousands of participants annually across Canada.

TheCommunications & Special Projects Coordinator, HUBis responsible for supporting the overall operationsand partnermaintenanceefforts ofthe Community Learning HUB. TheHUB'sdigital learning platformprovides programs for social service workers, educators, and youth workers across the countrywho work with vulnerable populations to develop knowledge and skills to support their health and wellbeing. This role will support the engagement of our network of HUB Facilitators,also called our Community of Practice, along with providing general program administrative and operational support to HUB projects.

Reporting to Supervisor, Community Learning HUB, theCommunications & Special Projects Coordinator will:conductoutreach and partnership development with potentialHUB programfacilitators and community organizations;support with the coordinating and scheduling of training sessions;spearhead content creation for the HUB’s various communication channels such as our monthly newsletter, website, andsocial media presence;support with the creation of onboarding resources and communications for new HUB Partners and Facilitators; ensure dataintegrityof our communicationslistsand tracking of over 2,000 HUB Facilitators;Data collection and analysis of communications engagement and client feedback;provide support for thegeneral administrative functions of the HUB.

WAYS YOU CAN CONTRIBUTE

• Community Outreach & Engagement– Conduct outreachand support with onboardingofpotentialHUBfacilitators, educational institutions, community organizations, and otherpossible programpartners.
• Communicationsand Marketing –Create and distribute communications and marketing materials through HUB’s Community of Practice newsletter, website, and social media channels.
• Data Integrity Monitoring– Support with the updating andmaintenanceof HUB’s Customer & Relationship Management(CRM) Softwareandnewsletterand survey data analytics.
• Administration and Logistics–Providesupport for general administrative functions of the HUB such as program and content development and review, report creation, scheduling, and other general administrative tasks.

WHO YOU ARE

Knowledge/Experience

• Diploma in Social Sciences, Child and Youth Care, Social Work, or relatedfield.
• Minimum of2-yearsrelated work experiences
• Experience insupporting marketing and communications content creation and strategy
• Experience in outreach and partnership development
• Experience in facilitating educational programs or workshops
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
• Excellent interpersonal, customer service and oral communication skills to be able to effectively communicate with a wide range of individuals in person, by phone and by email
• Excellent planning and organizational skills to manage and prioritize multiple, diverse projects with competing timelines
• Proficiencyin computer applications for database management, word processing and presentations e.g., Word, Excel, PowerPoint
• Ability to contribute to projects and partnerships from an anti-oppressive framework

In addition, the following are considered assets:

• Knowledge of the social service agenciesoperatingin the Greater Toronto Area and a willingness to broaden knowledge with respect to clients coming from outside of our geographic location
• Experiencewith marketing and communications softwareand toolssuch asclient management systems, emaillist serveprograms,andsocial mediasoftwareorcontentcreationtools such as Hootsuite or Canva.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.