HUB-NU26-56 Communications and Special Projects Coordinator, HUB

Springboard; Toronto; Hybrid; CAD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Training & development

Career progression

Job summary

Springboard’s Community Learning HUB is seeking a Communications & Special Projects Coordinator to support HUB operations across Canada. You will coordinate training sessions, create communications content, manage onboarding resources, and ensure data integrity for over 2,000 HUB Facilitators.

This role reports to the Supervisor and offers a hybrid work arrangement in Toronto with a contract to Aug 31, 2027.

Qualifications

• Diploma in Social Sciences, Child and Youth Care, Social Work, or related field.
• Minimum of 2 years related work experience.
• Experience in supporting marketing and communications content creation and strategy.
• Experience in outreach and partnership development.
• Experience in facilitating educational programs or workshops.
• Ability to engage with diverse populations with a culturally responsive lens.

Responsibilities

• Conduct outreach and partnership development with HUB program facilitators and community organizations.
• Coordinate and schedule training sessions for HUB Partners and Facilitators.
• Lead content creation for HUB communications channels (newsletter, website, social media).
• Create onboarding resources and communications for new HUB Partners and Facilitators.
• Ensure data integrity of HUB communications lists and track over 2,000 facilitators.
• Support data collection, analysis of engagement, and general admin tasks.

Skills

Interpersonal communications

Customer service

Oral communication

Outreach and partnerships

Project coordination

Education

Diploma in Social Sciences, Child and Youth Care, Social Work, or related field

Tools

Word

Excel

PowerPoint

Job description

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Community Learning HUB

Location

Hybrid - Remote, in person at Springboard Head Office located at 2 Carlton Street, Toronto ON

Subject to change based on operational needs

Status

Full-time, Contract (Contract until August 31, 2027 with possibility of extension)

Pay Rate

$51,200 per annum

Vacancy Number

HUB-NU26-56

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday - Friday 9am - 5pm

Schedules may change depending on operational requirements

An exciting opportunity for an individual who is passionate about driving change in communities through technology and youth education.

Springboard’s Community Learning HUB (HUB), our digital learning platform launched in 2009, promotes health and inclusion for youth and young adults. Supporting over 250 schools, social service organizations, and Springboard staff, the HUB reaches thousands of participants annually across Canada.

The Communications & Special Projects Coordinator, HUB is responsible for supporting the overall operations and partner maintenance efforts of the Community Learning HUB. The HUB's digital learning platform provides programs for social service workers, educators, and youth workers across the country who work with vulnerable populations to develop knowledge and skills to support their health and wellbeing. This role will support the engagement of our network of HUB Facilitators, also called our Community of Practice, along with providing general program administrative and operational support to HUB projects.

Reporting to Supervisor, Community Learning HUB, the Communications & Special Projects Coordinator will: conduct outreach and partnership development with potential HUB program facilitators and community organizations; support with the coordinating and scheduling of training sessions; spearhead content creation for the HUB’s various communication channels such as our monthly newsletter, website, and social media presence; support with the creation of onboarding resources and communications for new HUB Partners and Facilitators; ensure data integrity of our communications lists and tracking of over 2,000 HUB Facilitators; Data collection and analysis of communications engagement and client feedback; provide support for the general administrative functions of the HUB.

WAYS YOU CAN CONTRIBUTE

• Community Outreach & Engagement– Conduct outreach and support with onboarding of potential HUB facilitators, educational institutions, community organizations, and other possible program partners.


• Communications and Marketing – Create and distribute communications and marketing materials through HUB’s Community of Practice newsletter, website, and social media channels.


• Data Integrity Monitoring– Support with the updating and maintenance of HUB’s Customer & Relationship Management(CRM) Software and newsletter and survey data analytics.


• Administration and Logistics– Provide support for general administrative functions of the HUB such as program and content development and review, report creation, scheduling, and other general administrative tasks.

WHO YOU ARE

Knowledge/Experience

• Diploma in Social Sciences, Child and Youth Care, Social Work, or related field.


• Minimum of 2 years related work experiences


• Experience in supporting marketing and communications content creation and strategy


• Experience in outreach and partnership development


• Experience in facilitating educational programs or workshops


• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people


• Excellent interpersonal, customer service and oral communication skills to be able to effectively communicate with a wide range of individuals in person, by phone and by email


• Excellent planning and organizational skills to manage and prioritize multiple, diverse projects with competing timelines


• Proficiency in computer applications for database management, word processing and presentations e.g., Word, Excel, PowerPoint


• Ability to contribute to projects and partnerships from an anti-oppressive framework

In addition, the following are considered assets:

• Knowledge of the social service agencies operating in the Greater Toronto Area and a willingness to broaden knowledge with respect to clients coming from outside of our geographic location


• Experience with marketing and communications software and tools such as client management systems, email list serve programs, and social media software or content creation tools such as Hootsuite or Canva.

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.


• Comprehensive benefits package and pension plan.


• Access to training, mentorship, and career development opportunities.


• A dynamic team environment focused on learning, growth, and making a difference.


• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.