HRIS Coordinator (Dayforce)

Westerkirk Capital; Calgary; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

An established industry player is on the lookout for an HRIS Coordinator to join their dynamic HRIS department. This pivotal role involves supporting the governance and integrity of the Dayforce system, ensuring exceptional payroll support, and maintaining data integrity. The ideal candidate will thrive in a collaborative environment, utilizing strong analytical and problem-solving skills to address user inquiries and enhance system functionality. With a commitment to professional growth and a focus on delivering top-notch customer service, this opportunity promises to be both rewarding and impactful.

Benefits

Comprehensive Health Benefits

Dental Benefits

RRSP Matching Program

Hybrid Work Arrangement

Workperks Membership

Qualifications

• 1-3 years of HRIS support experience or 5+ years in Payroll.
• Experience with Dayforce is strongly preferred.

Responsibilities

• Provide Tier 1 support for HRIS-related issues, focusing on payroll inquiries.
• Troubleshoot user-reported issues and resolve Tier 1 support tickets.

Skills

HRIS Support

Payroll Experience

Dayforce

Analytical Skills

Customer Service

Education

Undergraduate Degree in Human Resources

Diploma in Payroll

Tools

Dayforce

Job description

Location: Calgary, Alberta Canada (Hybrid)

Full-Time 40 Hours a Week

Salary Range: $65,000-$75,000

This range reflects a variety of experience levels, from emerging professionals to those with several years of relevant experience.

Westerkirk Capital Inc.(‘WCI’), a private investment company based in Victoria, BC is seeking a HRIS Coordinator, working out of Calgary, Alberta. The organization is a single-family office managing assets via internal direct and third-party/external managers across a variety of portfolios and asset classes including fixed income, public equity, private equity, hedge funds, infrastructure, and real estate.

We are seeking an HRIS Coordinator to join us as a member of our HRIS department. As an HRIS Coordinator, you will be responsible for supporting the overall governance and integrity of the Dayforce system. This key role will provide first-level (Tier 1) support as first contact for managing ticket submissions from end users with a strong focus on payroll-related support. The ideal candidate will have payroll experience in Dayforce with some exposure to back-end configurations.

KEY ACCOUNTABILITIES:

• Serve as the first line of support for HRIS-related issues across all entities, with an emphasis on payroll-related inquiries while maintaining the highest level of data integrity, maintenance, and documentation.
• Troubleshoot user-reported issues, provide guidance on system use, and resolve Tier 1 support tickets. Escalating complex or system-impacting issues to HRIS Analysts.
• Provide exceptional customer service and technical support to the end users to resolve their questions and problems in a timely manner.
• Utilize excellent critical thinking and problem-solving skills to research, troubleshoot and resolve issues as they arise in the system.
• Assist HRIS Analysts with testing new system features, patches, or configuration changes and support project activities.
• Contribute to documentation of common issues, support procedures, and user guides.
• Collaborate with HR, Payroll, and HRIS team members to ensure timely and accurate delivery of support.

QUALIFICATIONS, SKILLS & ABILITIES:

• 1-3 years of experience in HRIS support and/or 5+ years’ experience in Payroll with exposure to configuration
• Experience with Dayforce is strongly preferred and candidates with experience using Dayforce will be given preference.
• Undergraduate degree or diploma in Human Resources/Payroll or equivalent combination of training and work experience.
• Experience working in a multi-company enterprise with HR shared services is preferred.
• Detail-oriented with strong analytical skills and problem-solving skills.
• Excellent customer service skills with good written and oral communication skills.
• Eagerness to learn and grow within an HRIS team environment

Westerkirk Capital provides an attractive total rewards package that includes comprehensive extended health and dental benefits, an RRSP matching program, Hybrid work arrangement (location and job dependent) and a Workperks membership.