HR Systems and Process Specialist

Natural Factors; Waterloo; On-site; CAD 56,000 - 85,000; Full time

Job summary

A leading company in the HR sector is seeking an HR Systems and Process Specialist to join their team in Waterloo. This role involves managing HR data, supporting project implementations, and enhancing operational processes. The ideal candidate will have a Bachelor's degree and experience in HR systems, particularly SuccessFactors. A competitive salary and benefits package are offered, along with opportunities for career development in an inclusive work environment.

Benefits

Competitive salary

Bonuses

Comprehensive health coverage

Pension plan

Generous vacation policies

Career development opportunities

Flexible work arrangements

Diverse, inclusive environment

Qualifications

• 1-2 years in HR systems administration and operations.
• Experience with SuccessFactors is a plus.
• Professional fluency in English; bilingualism in French is an asset.

Responsibilities

• Manage HR data within SuccessFactors, focusing on Onboarding and Employee Central.
• Assist with project configuration, testing, and documentation.
• Support daily talent operations and act as Level 2 support for HR systems.

Skills

Organizational Skills

Problem-Solving Skills

Customer Service Skills

Stakeholder Engagement

Interpersonal Skills

Teamwork Skills

Education

Bachelor’s degree or equivalent experience

Tools

SuccessFactors

Microsoft Office Suite

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We value your unique voice and perspective to help EY improve and to build a better working world for all.

The Opportunity

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role supports HR operations, data management, system functionality, reporting, compliance, and time-off management. It also involves improving talent operational effectiveness by formalizing and enhancing end-to-end processes. The role collaborates with various stakeholders across the firm, including recruitment, talent consultants, payroll, total rewards, partnership operations, IT, and liaises with EY’s third-party Talent Managed Service provider (IBM). This position is open to all office locations in Canada.

Key Responsibilities

HR Data Management

• Manage HR data within SuccessFactors, focusing on Onboarding, Employee Central, and Time-Off modules.
• Maintain interdependencies between SuccessFactors and other systems like ServiceNow, Financial System, Payroll, and Benefits vendors.
• Assist in managing foundational data creation and modifications.
• Audit and analyze data to ensure integrity and coordinate with employees or IBM for resolutions.
• Support large data activities such as mass uploads, salary changes, promotions, and hires.

Project Implementation

• Assist with project configuration, testing, and documentation, including Quick Reference Guides and Work Instructions.
• Support various projects and initiatives such as acquisitions, vacation programs, and data collection efforts.

Process Documentation

• Document process changes and update related materials.
• Participate in meetings to understand scope and impacts of changes.
• Recommend process improvements.

Day-to-Day Talent Operations

• Support daily talent operations, including vacation tools and compliance sites, and participate in system testing.
• Act as Level 2 support for SuccessFactors and other HR systems via ServiceNow.
• Maintain knowledge databases and assist with impact analysis of system updates.
• Generate reports related to HR activities as needed.

Skills and Attributes

• Strong knowledge of HR policies and operations.
• Highly organized with the ability to handle high-volume work efficiently.
• Prioritize tasks effectively under deadlines.
• Meticulous attention to data integrity.
• Proactive problem-solving skills and initiative.
• Quick learner of new applications and techniques.
• Excellent customer service and relationship management skills.
• Stakeholder engagement skills, including with third-party providers.
• Advanced proficiency in Microsoft Office Suite.
• Strong interpersonal and teamwork skills.
• Professional fluency in English; bilingualism in French is an asset.

Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years in HR systems administration and operations.
• Experience with SuccessFactors is a plus.

What We Offer

Our Total Rewards package supports a high-performance culture where everyone can achieve their potential. It includes a competitive salary, bonuses, comprehensive health coverage, pension plan, generous vacation policies, and various programs supporting well-being. We also provide career development opportunities, flexible work arrangements, and a diverse, inclusive environment committed to equity and belonging.

The salary range in British Columbia is $56,400 to $84,600, with actual compensation determined by various factors including experience, skills, and location.

Diversity and Inclusion

We are committed to fostering an inclusive environment that values diversity, promotes equity, and supports the well-being of all employees. We embrace various initiatives to promote gender equity, racial justice, neuroinclusion, accessibility, and Indigenous reconciliation.

Building a Better Working World

EY aims to create long-term value through trust, innovation, and collaboration across our global teams, helping clients and communities thrive.

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Hr Specialist • Waterloo, Region of Waterloo, Canada