HR Systems and Process Specialist

EY; Ottawa; On-site; CAD 56,000 - 85,000; Full time

Job summary

Join EY as an HR Systems and Process Specialist, a pivotal role in the HR Enablement team. You will manage HR data, support system functionalities, and enhance operational processes while collaborating with various stakeholders. This position offers opportunities for professional growth within a diverse and inclusive environment.

Benefits

Competitive pay

Bonuses

Comprehensive health coverage

Pension plans

Generous vacation

Paid holidays

Personal days

Coaching and development opportunities

Flexible work arrangements

Qualifications

• 1-2 years in HR systems administration and operations.
• Experience with SuccessFactors is a plus.
• Professional English required; bilingual in French is an asset.

Responsibilities

• Manage HR data within SuccessFactors and maintain data interdependencies.
• Assist with project configurations and support various initiatives.
• Document process changes and support day-to-day talent operations.

Skills

HR policies

Data integrity

Problem-solving

Customer service

Stakeholder engagement

Advanced MS Excel

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

SuccessFactors

ServiceNow

SharePoint

Job description

Join to apply for the HR Systems and Process Specialist role at EY.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We’re counting on your voice and perspective to help EY improve and to create an exceptional experience for yourself and a better working world for all.

The Opportunity

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role supports HR operations, data management, system functionality, reporting, compliance, and time-off management. It also involves improving talent operational effectiveness by formalizing and enhancing end-to-end processes. The role collaborates with various stakeholders across the firm, including recruitment, payroll, total rewards, operations, IT, and liaises with EY’s third-party provider (IBM). The position is open to any Canadian office location.

Your Key Responsibilities

HR Data Management

• Manage HR data within SuccessFactors (Onboarding, Employee Central, Time-Off modules).
• Maintain data interdependencies between SuccessFactors and other systems (e.g., ServiceNow, Payroll).
• Manage foundational data creation and updates.
• Audit and analyze data for integrity, collaborating with employees and Managed Services (IBM) for resolution.
• Support large data activities like mass uploads, salary changes, and hires.

Project Implementation

• Assist with project configurations, testing, and documentation (Quick Guides, Work Instructions).
• Support various projects and initiatives, such as acquisitions, vacation programs, and data collection efforts.

Process Documentation

• Document process changes and update related materials.
• Participate in meetings to understand scope and impacts.
• Contribute recommendations for process improvements.

Day-to-Day Talent Operations

• Support talent operations like vacation tools, provisioning, and compliance sites.
• Act as Level 2 support in ServiceNow for HR systems.
• Maintain knowledge content (SharePoint, policy repositories).
• Analyze impacts of system upgrades and releases.
• Produce reports as needed.

Skills and Attributes for Success

• Strong knowledge of HR policies, practices, and operations.
• Highly organized, efficient, and able to handle high volume work.
• Prioritize tasks effectively under deadlines.
• Attention to detail and data integrity.
• Initiative and problem-solving skills.
• Quick learner of new applications and techniques.
• Excellent customer service and relationship management skills.
• Stakeholder engagement across organization and with third-party providers.
• Advanced MS Excel, Word, PowerPoint skills.
• Strong interpersonal and teamwork abilities.
• Professional English required; bilingual in French is an asset.

Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years in HR systems administration and operations.
• Experience with SuccessFactors is a plus.

What We Offer

Our Total Rewards include competitive pay, bonuses, comprehensive health coverage, pension plans, generous vacation, paid holidays, and personal days. We support your growth through coaching, development opportunities, and flexible work arrangements. The salary range in BC is $56,400 to $84,600, based on various factors.

Diversity and Inclusion

We value diversity and inclusion, fostering an environment where everyone feels they belong. We are committed to equity, combating systemic racism, promoting gender equity, supporting the 2SLGBTQIA+ community, neuroinclusion, accessibility, and reconciliation with Indigenous peoples.

About EY

EY aims to build a better working world, creating value for clients, people, and society through data and technology. Our global teams provide assurance, consulting, law, strategy, tax, and transactions services, asking better questions to find innovative solutions.