HR Systems Analyst

Sun Life Financial; Toronto; On-site; CAD 65,000 - 105,000; Full time

Benefits offered by this job

Flex hours

Hybrid work model

Pension, stock and savings programs

Job summary

Sun Life Financial in Toronto, ON is seeking an HR Systems Analyst to optimize Workday and our HRIS landscape. You will administer HR systems, support outages, deliver reports, and partner with HR, IT and payroll to enable accurate data and compliant processes.

The role emphasizes data integrity, system configuration, agile collaboration, and delivering improvements across talent management, compensation and benefits. Flexible hybrid work arrangements are available.

Qualifications

• 0+ years of experience with HCM/HRIS systems configuration, Workday experience a plus.
• Familiarity with ticket management tools such as Jira or Service Now.
• Experience, or ability to adapt and learn, in agile ceremonies.
• Strong critical thinking, analytical, and problem‑solving skills.
• Proficiency with Microsoft Office Suite, and intermediate level with Excel.
• Detail‑oriented with a focus on data accuracy and integrity.
• Excellent communication skills and ability to collaborate across departments.

Responsibilities

• As part of a team, administer and maintain the system(s), primarily Workday, to include security, business processes/workflows, and configuration
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Partner with HR and business teams to identify process improvements and system enhancements
• Create, manage, and distribute HR reports and dashboards to support decision-making and compliance
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration

Skills

Workday experience

Jira/Service Now

Agile ceremonies

Microsoft Office

Excel

Data accuracy

Communication

Tools

Jira

Service Now

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The HR Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team to support HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include streamlining processes, improving data accuracy, upholding operating standards, and delivering system changes that balance risk and digital employee experience.

What will you do?

• As part of a team, administer and maintain the system(s), primarily Workday, to include security, business processes/workflows, and configuration
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Partner with HR and business teams to identify process improvements and system enhancements
• Create, manage, and distribute HR reports and dashboards to support decision-making and compliance
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration

What you will need to succeed?

• 0+ years of experience with HCM/HRIS systems configuration, Workday experience a plus
• Familiarity with ticket management tools such as Jira or Service Now
• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
• Strong critical thinking, analytical, and problem‑solving skills
• Proficiency with Microsoft Office Suite, and intermediate level with Excel
• Detail‑oriented with a focus on data accuracy and integrity
• Excellent communication skills and ability to collaborate across departments

What's in it for you?

• Great Place to Work® Certified in Canada and the US
• Great Place to Work® award for Best Workplaces for #HybridWork
• Named “Best Places to Work” by Glassdoor Canada
• Award for Excellence for Mental Health at Work
• Flex hours and Flexible hybrid work model including in‑country work‑from‑home if you prefer. #LI-Hybrid #LI-Remote
• Competitive salary and bonus structure influenced by market range data
• Pension, stock, and savings programs to help build and enhance your future financial security
• A friendly, collaborative, and inclusive culture
• The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
• In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.
• Certain sales focused roles have sales incentive plans based on individual or group sales results.

Salary Range: 65,000/65 000 - 105,000/105 000

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far‑reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Together, we can make the future brighter.