HR Senior Systems Analyst

Sun Life Financial; Toronto; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary & bonus

Pension & stock programs

Inclusive culture

Job summary

Sun Life Financial is seeking an HR Senior Systems Analyst to optimize the organization’s HCM system and related HR systems. You’ll partner with HR, IT, payroll, and benefits to drive data integrity, security, and compliant, efficient processes.

You will mentor teammates, streamline workflows, and deliver insights while balancing risk and the digital employee experience. In this role, you’ll manage enhancements, document procedures, host trainings, and work with vendors on upgrades.

Qualifications

• 2+ years of experience configuring Workday in 1+ modules.
• Experience with Jira or ServiceNow for ticket management.
• Understanding of data governance and quality engineering best practices.
• Experience in agile ceremonies (daily stand-ups, sprint planning).
• Strong communication and collaboration across departments.

Responsibilities

• Deliver capabilities from idea to implementation with daily stakeholder input.
• Manage HR system service requests and incidents via Jira or similar.
• Resolve HR tech issues and perform troubleshooting.
• Identify process improvements and system enhancements with HR/business teams.
• Maintain data integrity through audits, testing and updates.
• Support cyclical HR processes like talent management and benefits.
• Document processes and provide training materials and sessions.
• Collaborate with IT or vendors on upgrades, patches, releases.
• Ensure HR data security and regulatory compliance.
• Stay current on HR tech trends and best practices.

Skills

Workday

Data governance

Agile ceremonies

Analytical thinking

Communication

Tools

Jira

ServiceNow

Excel

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.

What will you do?

• As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
• Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
• Resolve HR technology related issues, troubleshooting, and system issues
• Partner with HR and business teams to identify process improvements and system enhancements
• Maintain data integrity through regular audits, testing, and system updates
• Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
• Document processes, provide training materials, and host user training sessions for stakeholders
• Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
• Ensure HR data security and compliance with applicable laws and regulations
• Stay current on HR technology trends and best practices to recommend system enhancements

What will you need to succeed?

• 2+ years of experience with Workday systems configuration in 1 or more Workday modules
• Familiarity with ticket management tools such as Jira or Service Now
• Understanding of data governance, operating guidelines, and quality engineering best practices
• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand‑ups, backlog refinement, sprint reviews, and planning initiatives
• Strong critical thinking, analytical, and problem‑solving skills
• Proficiency with Microsoft Office Suite, and intermediate level with Excel
• Detail‑oriented with a focus on data accuracy and integrity
• Excellent communication skills and ability to collaborate across departments

What's in it for you?

• Great Place to Work® Certified in Canada and the US
• Great Place to Work® award for Best Workplaces for #HybridWork
• Named “Best Places to Work” by Glassdoor Canada
• Award for Excellence for Mental Health at Work
• Flex hours and Flexible hybrid work model including in-country work‑from‑home if you prefer. #LI-Hybrid #LI-Remote Competitive salary and bonus structure influenced by market range data
• Pension, stock, and savings programs to help build and enhance your future financial security
• A friendly, collaborative, and inclusive culture
• The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
• Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.
• We welcome applications from qualified individuals from all backgrounds.
• Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to [e-mail].
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
• We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
• We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
• Salary Range: 90,000/90 000 - 140,000/140 000
• Job Category: Human Resources
• Posting End Date: 01/09/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers