HR Specialist, People Services

Belron Canada Incorporated; Montreal; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Belron Canada Incorporated is seeking an HR Support Specialist to help deliver a seamless employee experience across Canada. You will answer questions about HR policies, payroll, benefits and HR systems, and you will help onboard new hires while ensuring accurate data entry in Workday.

The ideal candidate has 4–5 years in HR support, is fluent in French and English, and is proficient with Workday and Microsoft 365.

Qualifications

• College diploma or Bachelor’s degree in HR or Business Administration.
• 4–5 years of experience in an HR support role.
• Fluency in French and English to support teams across Canada.
• Good working knowledge of Workday, employee lifecycle processes and a tiered HR service delivery model.
• Proficiency in Microsoft 365 and ability to produce reports and document procedures.
• Knowledge of Canadian employment standards and confidentiality principles.
• Strong service mindset, excellent communication, collaborative approach.
• Attention to detail and ability to work independently with strong organization.

Responsibilities

• Answer questions about HR policies and programs, payroll, benefits and HR systems; resolve requests or escalate to appropriate teams within required timelines.
• Support onboarding and ensure accurate data entry in Workday.
• Process and validate HR transactions; prepare employment letters and maintain electronic records.
• Create/update knowledge base articles and train team members on new processes.
• Produce reports and analyse request volumes, resolution times and employee satisfaction.
• Contribute to HR projects and provide administrative backup for absence management and learning activities.

Skills

Bilingual (French/English)

Customer service

Analytical mindset

Organizational skills

Education

College diploma or Bachelor’s degree in HR or Business Administration

Tools

Workday

Microsoft 365

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Do you enjoy helping people, simplifying HR processes and finding practical solutions? At Belron Canada, put your service mindset and attention to detail to work creating a positive employee experience. Join our People Services team to support our teams every day and help improve the way we work.

Your role and responsibilities

• Answer questions about HR policies and programs, payroll, benefits and HR systems; resolve requests or escalat**e** them to the appropriate teams within required timelines.
• Support employees and managers with administrative onboarding and ensure accurate data entry in Workday.
• Process and administratively validate HR transactions in accordance with established controls; prepare employment letters and maintain electronic employee records.
• Create and update knowledge base articles and procedures to encourage self-service via Workday Help; train team members who handle requests on new processes and updates.
• Produce reports and analyse request volumes, resolution times and employee satisfaction to recommend practical service improvements.
• Contribute to HR projects and provide administrative backup for selected absence management and learning activities as needed.

What you bring

• A college diploma or bachelor’s degree in human resources or business administration.
• 4–5 years of experience in an HR support role.
• Fluency in French and English to support our teams across Canada.
• Good working knowledge of Workday, employee lifecycle processes and a tiered HR service delivery model.
• Proficiency in Microsoft 365, with the ability to produce reports, analyse data and document procedures.
• Basic knowledge of Canadian employment standards and provincial legislation, as well as confidentiality and personal information protection principles.
• A strong service mindset, excellent communication skills and a collaborative approach.
• Attention to detail, the ability to work independently and strong organizational skills to manage competing priorities and meet deadlines.

#LI-Hybrid

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!