HR Specialist, People Services

Belron Canada inc; Montreal; Híbrido; CAD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Belron Canada is seeking an HR Help Desk/People Services support specialist to assist employees, managers and HR partners through Workday Help. The role emphasizes accurate data entry, onboarding support, and HR transaction processing to maintain reliable records.

You will create knowledge base resources, train teammates on new processes, and generate reports to improve service delivery. Fluency in French and English is required to support teams across Canada.

Formación

• College diploma or bachelor’s degree in HR or business administration.
• 4–5 years of HR support experience.
• Fluency in French and English to support teams across Canada.
• Good working knowledge of Workday, employee lifecycle processes and HR service delivery models.
• Proficiency with Microsoft 365 for reporting and documentation.

Responsabilidades

• Provide first-level HR support to employees, managers and HR partners via Workday Help.
• Assist with onboarding and ensure accurate data entry in Workday.
• Process and validate HR transactions and prepare employment letters.
• Create and update knowledge base articles; train colleagues on new processes.
• Produce reports and analyze data to identify service improvements.
• Provide administrative support for absence management and learning activities.

Conocimientos

Bilingual FR/EN

Strong communication

Organizational skills

Educación

HR or Business degree

Herramientas

Workday

Microsoft 365

Descripción del empleo

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Do you enjoy helping people, simplifying HR processes and finding practical solutions? At Belron Canada, put your service mindset and attention to detail to work creating a positive employee experience. Join our People Services team to support our teams every day and help improve the way we work.

Your role and responsibilities

Reporting to the Director, People Services, you will provide first-level support to employees, managers and HR business partners through Workday Help. Working with specialized HR teams, you will follow through on requests and maintain reliable data throughout the employee lifecycle.

• Answer questions about HR policies and programs, payroll, benefits and HR systems; resolve requests or escape them to the appropriate teams within required timelines.
• Support employees and managers with administrative onboarding and ensure accurate data entry in Workday.
• Process and administratively validate HR transactions in accordance with established controls; prepare employment letters and maintain electronic employee records.
• Create and update knowledge base articles and procedures to encourage self-service via Workday Help; train team members who handle requests on new processes and updates.
• Produce reports and analyse request volumes, resolution times and employee satisfaction to recommend practical service improvements.
• Contribute to HR projects and provide administrative backup for selected absence management and learning activities as needed.

What you bring

• A college diploma or bachelor’s degree in human resources or business administration.
• 4–5 years of experience in an HR support role.
• Fluency in French and English to support our teams across Canada.
• Good working knowledge of Workday, employee lifecycle processes and a tiered HR service delivery model.
• Proficiency in Microsoft 365, with the ability to produce reports, analyse data and document procedures.
• Basic knowledge of Canadian employment standards and provincial legislation, as well as confidentiality and personal information protection principles.
• A strong service mindset, excellent communication skills and a collaborative approach.
• Attention to detail, the ability to work independently and strong organizational skills to manage competing priorities and meet deadlines.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!