HR Services Representative

TC Energy; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TC Energy is seeking an HR Services Representative to provide front-line HR support for employees and retirees across North America. The role reports to the Manager, HR Services and involves guiding inquiries, managing lifecycle cases, and ensuring accurate data in HR systems.

A strong customer-service mindset and confidentiality are essential. The position offers a hybrid work model and opportunities for ongoing training within a large energy company committed to reliability, affordability and

Qualifications

• University degree in Human Resources, Business, or related field.
• Two or more years of HR or relevant experience.
• Minimum of one year in a service role with exceptional customer service.

Responsibilities

• Respond to general HR queries and guide employees per HR processes.
• Manage cases for lifecycle events and coordinate with HR teams.
• Provide timely, high-quality service via online portals, phone, and chat.
• Collaborate with HR partners to resolve complex matters and escalate when needed.
• Record inquiries in case management system and maintain HR data in SAP/Workday.
• Support administration of HR programs for employees and leaders.
• Identify opportunities to improve service experience and processes.
• Participate in training and projects.

Skills

HR experience

Customer service

Communication

Confidentiality

Education

Bachelor's degree in HR or related field

Tools

Workday

SAP

ServiceNow

Job description

Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you!

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

The Opportunity

Reporting to the Manager, HR Services, the HR Services Representative will provide first-point-of-contact support for all human resources inquiries from employees and retirees across TC Energy on a variety of HR processes, policies, practices, and programs.

What you’ll do

• Respond to general HR queries and provide guidance in line with TC Energy’s HR processes, policies, practices, and programs.
• Manage cases for employee lifecycle events, including facilitation and coordination with internal HR teams and oversee full process to completion.
• Provide high quality, timely resolution and professional customer service via online portal, telephone, and chat
• Collaborate with HR partners to resolve complex matters, find solutions and escape matters not resolved at the first point of contact to the appropriate stakeholders
• Thoroughly and accurately record all inquiries using case management application and maintenance of HR data in SAP and or workday
• Support the administration of various human resources programs for employees and leaders
• Identify opportunities to improve our service focused on user experience, effectiveness and efficiency as well as simplifying processes
• Participate in ongoing training and learning opportunities as well as projects or initiatives.

Minimum Qualifications

• University degree in Human Resources, Business, or a related field
• Two or more years of Human Resources or relevant experience
• Minimum of one year in a service role with the ability to provide exceptional customer service
• Strong ability to effectively communicate verbally and in writing with impact and handle confidential information
• Ability to resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
• Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization

Preferred Qualifications

• Experience with Workday, SAP and ServiceNow Working towards CPHR Designation

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid

About our business

We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets.

TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at [e-mail] for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate’s qualifications.

Learn more

Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates.

Thank you for considering TC Energy in your career journey.