HR Operations Coordinator

Rippling; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days/week

Equal opportunity employer

Accommodations available

Job summary

Rippling is seeking an HR Operations Coordinator in Toronto to support clients and employees in our global EOR model. You will own onboarding, payroll data management, employee changes, and terminations, coordinating with internal teams and external stakeholders to ensure accurate, timely HR operations.

You will be the first line of HR support, manage ticketing, triage complex cases to Senior Advisors, and help optimize SOPs, templates, and data transfers across systems while staying compliant

Qualifications

• 3+ years in HR support or operations in a fast-paced environment.
• Strong understanding of HR processes including onboarding, payroll, employee changes, and terminations.
• Experience with HRIS platforms and data management across systems.
• High attention to detail, organizational skills, and ability to manage multiple tasks with competing priorities.
• Excellent written and verbal communication to liaise with clients, employees, and internal teams.

Responsibilities

• Own end-to-end onboarding for new hires and collect essential client details.
• Draft addenda for lifecycle changes and terminations with precision.
• Prepare, upload, and audit payroll data templates to ensure accurate pay.
• Act as first line of HR support, handle inquiries and manage the ticketing queue.
• Route complex cases to Senior HR Advisors with necessary background context.
• Develop SOPs, templates, and macros to streamline operations.

Skills

Onboarding

Payroll

HRIS

Data management

Employee lifecycle

Global HR

Salesforce

Workday

Communication

Collaboration

Tools

Salesforce

Rippling

Workday

Job description

About the role

As an HR Operations Coordinator, you will play a critical role in ensuring seamless HR and operational support for clients and their employees in our EOR model. You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. You will serve as the crucial link connecting international clients, global teams, and seamless HR operations. If you love variety, hyper-organized environments, and solving operational puzzles in a fast-paced global landscape, this is your launchpad.

What you will do

Mastermind the Employee Lifecycle

• First Impressions Matter: Own the end-to-end onboarding journey! Collect essential client details, draft razor-sharp employment agreements, and ensure new hires have a world-class Day One experience.
• Keep the Engine Humming: Seamlessly manage life-cycle changes (promotions, salary tweaks, role shifts) by drafting and executing addendums with precision.
• Graceful Offboarding: Navigate terminations and mutual separations smoothly, coordinating agreements, timeline execution, and secure data handling with empathy and compliance.
• Payroll Precision: Jump into the action by preparing, uploading, and auditing data templates to ensure people get paid accurately and on time, every time.

Be the Hero of Client & Employee Support

• First Line of Defense: Act as the go-to contact for HR inquiries, tackling questions on everything from leave policies to HRIS navigation with speed and warmth.
• Ticket Ninja: Own our ticketing queue like a pro—slaying KPIs, delivering rapid first responses, and keeping resolution rates high.
• Smart Triaging: Know when to hold 'em and when to fold 'em. Route complex cases (like tricky claims or delicate terminations) to Senior HR Advisors with all the background context they need to succeed.

Data, Systems & Global Compliance

• Data Conductor: Sync, upload, and transfer vital employee data across global systems and platforms with zero room for error.
• Process Architect: Build and refine standard operating procedures (SOPs), draft templates, and create smart macros to make everyday operations faster and smarter.
• Global Explorer: Research multi-country labor landscapes to keep us compliant and best-in-class across various international borders.
• Insights & Metrics: Track task completion rates and system performance to help us continuously level up how we work.

What you will need

• 3+ years of experience in HR support, operations, or a related role within a fast-paced environment.
• Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations.
• Experience with HRIS platforms and data management, including transferring and reconciling data across systems.
• High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities.
• Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams.
• Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday).
• Experience working in a global business and working with stakeholders in other countries is a plus.
• Professional working proficiency in English; additional language skills are a plus.

Bonus Points If You Have:

• Experience in a high-growth tech or startup environment.
• Hands-on experience working with an Employer of Record (EOR) model.
• Multi-country, cross-border HR experience.
• Fluency in additional languages.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.