HR Helpdesk & Student Experience Associate

OMERS / Oxford Properties Group; Toronto; On-site; CAD 45,000 - 57,000; Full time

Job summary

OMERS / Oxford Properties Group in Toronto is seeking a Student, People Experience & Operations to be the first point of contact for general HR inquiries. You will use approved resources to provide timely, clear answers and guide employees to the right HR information and contacts.

This role offers practical HR exposure, helps develop communication skills, and supports a respectful, service‑oriented team environment within a large, inclusive employer committed to the wellbeing of its people.

Qualifications

• Currently enrolled in a post-secondary program in Human Resources, Business Administration, or a related field.
• Service-focused mindset with a genuine interest in helping people and learning HR.
• Strong verbal and written communication, active listening, clear explanations.
• Ability to build positive working relationships and collaborate with colleagues.
• Good judgement, attention to detail, discretion with confidential information.
• Strong organizational skills and ability to balance inquiries and follow-ups.

Responsibilities

• Serve as a first point of contact for general HR inquiries, responding in a friendly, professional, and timely manner.
• Listen carefully and ask clarifying questions to understand what employees and leaders need.
• Answer routine questions about HR policies, programs, and available services using approved information and guidance from the team.
• Help employees locate relevant HR information, frequently asked questions and resources on internal sites and digital tools.
• Recognize inquiries that require specialist knowledge or involve sensitive information and refer them promptly to the appropriate HR contact.
• Work with HR colleagues to confirm information when an answer is unclear rather than providing unverified advice.
• Follow up on inquiries so employees know who is helping them and what to expect next.
• Share recurring questions and employee feedback with the team and suggest ways to make HR information and responses clearer.
• Handle employee inquiries with discretion, protect confidential information, and contribute to a respectful, service-focused team environment.

Skills

Service-focused mindset

Strong verbal and written communicates

Active listening

Discretion with confidential info

Organizational skills

Team collaboration

Clear explanations

Education

Post-secondary HR/Business program

Tools

Microsoft Office

Outlook

Teams

Word

Job description

OMERS / Oxford Properties Group in Toronto is seeking a Student, People Experience & Operations to be the first point of contact for general HR inquiries. You will use approved resources to provide timely, clear answers and guide employees to the right HR information and contacts.

This role offers practical HR exposure, helps develop communication skills, and supports a respectful, service‑oriented team environment within a large, inclusive employer committed to the wellbeing of its people.