HR Generalist

Tokio Marine Canada Ltd.; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading insurance company in Canada seeks an HR Generalist to develop HR programs and foster a positive employee experience. This role involves managing day-to-day HR operations and driving employee initiatives within a fast-paced startup environment.

Benefits

Autonomy and ownership in HR processes

Strategic exposure and visibility within the business

Career development opportunities

Qualifications

• Experience as an HR Generalist in a professional environment.
• Knowledge of HR policies and procedures.

Responsibilities

• Manage onboarding and performance management processes.
• Provide HR policy guidance and support employee relations.
• Administer compensation and benefits plans.

Skills

Communication

Problem Solving

Autonomy

Interpersonal Skills

Education

Degree or equivalent in human resources or related field

Job description

Who We Are

We are Tokio Marine Canada (TMCan), an entrepreneurial, early-stage Canadian domestic P&C insurance company based in Toronto. At TMCan we work with select brokers across Canada to provide comprehensive commercial and specialty risk solutions to address the complex insurance needs of Canadian businesses. We are part of the Japanese-based Tokio Marine Group of Companies, one of the world’s largest and most reputable insurance organizations. While we are part of Tokio Marine Group, TMCan operates independently and separately from the other Group companies.

Our Noble Purpose: We believe in a future Canadian Society that is innovative, progressive, and prosperous. This will require businesses to grow, challenge the status quo, and take calculated risks. We exist to help Canadian businesses by supporting them in the risks they take by partnering with select professional brokers in providing practical solutions, superb service, and being there in their times of need. We are Tokio Marine Canada – we aspire to be a Good Company – and you can trust us to always do the right thing.

Inspire Confidence! Accelerate Progress!

The Opportunity

Reporting to the Senior Vice President, Human Resources and Office Services, the HR Generalist will play a key role on our small HR team. This newly created position offers a rare opportunity to help shape and build our HR infrastructure from the ground up. You will work closely with the HR Business Partner, the SVP of HR, and leaders across the organization to develop and implement HR programs that support evolving business needs. As the first point of contact for HR-related matters, you will manage day-to-day operations and ensure a seamless employee experience.

Your core responsibilities will include onboarding, performance management, HRIS administration, compensation and benefits, policy guidance, and internal HR communications. This is a role for someone who thrives in building structure, enjoys solving problems, and is comfortable operating in a fast-paced, evolving environment. As part of a collaborative team, you will help cultivate a positive employee experience and contribute to a culture grounded in our CARE Values.

This is a full-time, hybrid position, encouraging you to be onsite in our Toronto office approximately 1-3 days per week on average.

Who You Are

You want to step into a high-impact generalist role in a fast-paced startup environment where you can work autonomously, collaborate, build, and impact. You are a self-starter with an entrepreneurial mindset who takes the initiative to find solutions, takes accountability for results and is not afraid to roll up your sleeves and do the work that needs to be done.

What’s In It For You:

Autonomy and Ownership. You will be part of shaping how HR is delivered by owning and defining critical components of our function. Your expertise will be sought for practical recommendations and solutions, and you will contribute directly to developing and implementing policies, programs, and processes. Your input will help establish the foundation of a modern, responsive HR function. You will play a key role in implementing our new Human Capital Management (HCM) system.

Strategic Exposure with Visible Impact. As part of a lean, high-performing team, you will gain hands-on experience across the business—from underwriting and claims to technology and executive leadership. You will collaborate closely with managers and have rare access to the executive team at the Generalist level. Your work will shape our employee experience, culture, and HR infrastructure—bringing structure and consistency to a fast-paced, evolving environment where your contributions are immediately seen and valued.

Career-Defining Growth with Purpose. This is more than a job—it is a launchpad for a long-term diverse HR career. You will broaden your expertise across core HR functions while being mentored by senior leaders who value innovation, strategic thinking, and growth. At the same time, you will be contributing to a values-led organization driven by a meaningful mission: to Inspire Confidence and Accelerate Progress as part of the global Tokio Marine Group.

How You Will Make an Impact:

• Focusing on the whole employee experience. You will be a trusted advisor to employees and management. You will champion initiatives that enhance social and psychological well-being, proactively identifying opportunities to support employees and build a healthy workplace culture. You will work closely with managers and the HR team to support employee relations and help foster a positive, inclusive, and productive work environment. You will provide guidance on compensation & benefits, HR Policies, DEI initiatives, workplace culture, and workforce planning.
• Supporting talent management and development. You will support career growth and engage top performers in career discussions. You will be involved with key HR processes, including performance reviews and goal setting, ensuring they are impactful and effective.
• Coaching and Training. You will work on the development and delivery of targeted training and assisting managers and employees on the outcomes of the training, ensuring they have the tools & resources to support them going forward.
• Enacting policy and procedures. You will ensure that HR policies and procedures align with business needs, providing clear guidance and execution with a standardized, centralized approach. You will bridge the gap between policy and practice, making HR accessible and actionable. You will participate in projects that include surveys, research, process mapping, and developing initiatives, programs, and policies.
• Managing Compensation and Benefits. You will play a key role in administering and continuously assessing our compensation and benefits plan, ensuring we are offering a competitive package. You will also be heavily involved in the year-end compensation process.
• Promoting a values-driven culture. You will embrace, model, and promote Tokio Marine’s mission to be a Good Company—empowering our people, delivering on commitments, and looking beyond profit. You will integrate our CARE Values (Collaborate, Achieve Excellence, Responsive, Ethical and Respectful)and our philosophy to empower our people, deliver on commitments, and look beyond profit into daily interactions, policy decisions, talent development, and leadership coaching.
• Performing essential administration. You will process and update employee status changes, and hiring requirements, and create internal communications leveraging the intranet, SharePoint and email communications. You will help maintain and update HR documentation, including the employee handbook, departmental tracking requirements, and organization charts. You will generate and deliver confidential documents to employees, including Leave of Absence letters, Immigration Documents, & Employment Letters.
• Support recruitment. You will collaborate with internal hiring managers to coordinate job descriptions, needs analysis, interviews, and background checks. You will coordinate onboarding and the successful transition of new hires by issuing employment offers and managing the employee orientation program. You will initiate new hire and exit surveys and report on the findings.

What You Bring:

• The Experience. You have a background as an HR Generalist, with experience in a professional services or corporate environment—ideally within the insurance or financial services sector. You should also bring experience from a start-up or early-stage company, where you contributed to building and formalizing HR policies, programs, and tools. Ideally you are bilingual in English and French. You have worked closely with employees and managers to align organizational, team, and individual performance goals.
• The Policy Knowledge. You have a deep understanding of HR policies, procedures, and best practices. You can quickly adapt to our specific needs, translating policies into actionable strategies that drive results.
• The Initiative. You excel at managing multiple projects and balancing long-term strategies with immediate priorities.
• The Employee Relations Experience. You have some experience supporting the investigation of employee concerns and contributing to resolution efforts that promote a fair and supportive work environment. You are familiar with employment laws and best practices and are developing strong conflict-resolution skills to help navigate sensitive situations with confidence.
• The Talent Management and Development Skills. You have experience administering talent management processes such as performance management and career development.
• The Interpersonal Skills. You have excellent written and verbal communication skills. You handle conflict with composure, mediate challenging situations, and facilitate productive discussions across all levels of the organization.

What You Can Expect from Our Interview Process:

1. A virtual interview with a Talent Advisor will discuss your interest in the role and background.
2. An interview with the SVP, Human Resources and the HRBP to share how your experience and approach align with the role and the needs of the company.
3. An interview with Business Line Leaders to gain insights into the structure and function of the company and culture.

TMCAN is committed to fostering an inclusive and accessible environment where employees feel valued and respected and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please let us know.

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