Housing Support Worker - Victoria

Pacifica Housing; Victoria; On-site; Full time

Job summary

Pacifica Housing is seeking a Housing Support Worker to provide essential support services to tenants in our Supportive Housing programs. The role involves delivering person-centered services, advocating for tenants, and managing responsibilities in a dynamic environment. Ideal candidates will have experience in social services and a commitment to harm reduction principles. Join a mission-driven organization dedicated to community support and development.

Benefits

Mission-driven environment

Competitive salary from a Living Wage Employer

Career development opportunities

Six percent vacation accrual, benefits, union pension

Wellness days and employee assistance program

Training opportunities and dog-friendly offices

Qualifications

• Experience in non-profit housing or social services, especially with populations impacted by substance use.
• First Aid, Food Safe Certification, Naloxone training required.

Responsibilities

• Delivering person-centered support services following a 'housing first' philosophy.
• Assisting with case management and monitoring mental health and substance use.
• Coordinating maintenance and performing administrative duties.

Skills

Knowledge of psychosocial rehabilitation

Ability to manage responsibilities in a fast-paced environment

Knowledge of harm reduction

Proficiency in MS Office

Education

Training in a related human/social service field

Job description

Title: Housing Support Worker

Reports to: Manager of Supportive Housing

Compensation: $26.51-$28.80/hour + $2/hr night premium where applicable

Union: BCGEU

Closing Date: May 27, 2025 at 4pm

Available Opportunities:

Regular full-time lines - The Aurora

• #24-113 - 6:00pm - 5:00am, Sunday to Tuesday and every other Wednesday (70 hours bi-weekly) Night Premium Eligible
• #23-043 - 9:00pm - 8:00am, Thursday to Saturday and every other Wednesday (70 hours bi-weekly) Night Premium Eligible

Regular Part-time line - The Aurora

• #25-038 - 4:00pm-9:00pm, Wednesday to Saturday (40 hours bi-weekly)

Regular full-time lines - Camas Gardens

• #25-039 - 9:00pm - 5:30am, Monday to Thursday and every other Friday (72 hours bi-weekly) Night Premium Eligible
• #24-049 - 11:00pm- 7:30am Monday and Tuesday; and 9:00pm - 5:30am, Saturday, Sunday and Every other Friday (72 hours bi-weekly) Night Premium Eligible
• #24-066 - 11:00pm-7:30am, Thursday to Sunday and every other Wednesday (72 hours bi-weekly) Night Premium Eligible

Regular full-time lines - Waterview

• #25-026 - 3:00pm - 11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly)
• #24-082 - 11:00pm-7:30am, Sunday to Wednesday and every other Thursday (72 hours bi-weekly) Night Premium Eligible
• #24-083 - 11:00pm-7:30am, Wednesday to Saturday and every other Tuesday (72 hours bi-weekly) Night Premium Eligible
• #24-084 - 11:00pm-7:30am, Friday to Monday and every other Thursday (72 hours bi-weekly) Night Premium Eligible

Casual Employment:

Available at any of our Supportive Housing sites. Candidates open to night shifts and working at multiple sites will be given preference.

Organizational Focus

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. We are committed to building our team with a culture that supports our values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives

Housing Support Workers are part of a team providing ongoing support services to tenants in Pacifica's Supportive Housing programs. Responsibilities include:

• Delivering person-centered support services following a "housing first" philosophy;
• Following property management policies and procedures;
• Supporting tenants through a PSR approach;
• Advocating with community agencies;
• Attending to overdoses and administering naloxone.

Key Responsibilities

Providing individualized support, assisting with case management, monitoring mental health and substance use, recognizing emergencies, encouraging tenant participation, providing life skills training, navigating services, supporting financial management, and liaising with community resources. Also includes property management tasks like coordinating maintenance and performing administrative duties such as maintaining reports and assisting with policies and community engagement.

Requirements

Note: An equivalent combination of education and experience may be considered.

Education: Training in a related human/social service field is an asset; conflict resolution/crisis prevention training and experience are assets.

Experience: Recent experience in non-profit housing or social services, especially with populations impacted by substance use, mental health challenges, homelessness, or other barriers.

Knowledge, Skills, and Abilities: Knowledge of psychosocial rehabilitation, ability to manage responsibilities in a fast-paced environment, knowledge of harm reduction and Housing First, proficiency in MS Office.

Additional Criteria: First Aid, Food Safe Certification, Naloxone training; successful criminal record check required.

Benefits

• Mission-driven environment
• Competitive salary from a Living Wage Employer
• Career development opportunities
• Six percent vacation accrual, benefits, union pension
• Wellness days and employee assistance program
• Training opportunities and dog-friendly offices