Housing Services Manager

M'akola Housing Society; Victoria; On-site; CAD 1,000; Full time

Job summary

M'akola Housing Society is seeking a Housing Services Manager to lead the Housing Services department. The role involves overseeing tenancy management, liaising with provincial offices, and providing exceptional customer service. This full-time, permanent position offers a competitive wage and professional development opportunities. Join a dynamic team dedicated to serving diverse communities across British Columbia.

Benefits

Paid vacation and sick leave

Competitive wages and annual reviews

Extended health and dental

Health & Wellness Program

Professional Development Program

Qualifications

• Minimum four years experience in people management.
• Experience in social housing and dealing with customers/public.
• Experience with Indigenous communities is an asset.

Responsibilities

• Oversee tenancy management, rent reviews, and maintenance activities.
• Liaise with Provincial Regional Offices on housing matters.
• Ensure excellent customer service to stakeholders.

Skills

Customer service

People management

Communication

Education

Grade 12 or equivalent

Rental Property Management Certification Course

Office Administration / Office Management certificate / diploma

Tools

MS-Office

Job description

The Housing Services Manager oversees the centralized Housing Services department and liaises directly with Provincial Regional Offices on matters related to Housing Services. This position has an understanding of all aspects of provincial housing operations including tenancy management, rent reviews, applications, vacancy management, and maintenance activities. The Housing Services Manager provides excellent customer service to internal and external stakeholders while maintaining tact and diplomacy at all times.

This position is full-time, permanent, Monday Friday, 37.5 hours per week from 8 : 30 am to 4 : 30 pm, based at 104-550 Goldstream Ave Victoria, British Columbia. This positions wage is $35 per hour.

What We Offer

• Competitive wages and annual reviews
• Paid vacation and sick leave
• Additional paid time off between Christmas and New Years
• Extended health and dental
• Employee Assistance Program (EAP)
• Health & Wellness Program includes $250 / year
• Professional Development Program

Requirements

• Grade 12 or equivalent;
• Rental Property Management Certification Course;
• Office Administration / Office Management certificate / diploma OR MS-Office program or numerous courses in MS-Office;
• At least four years experience in people management;
• At least four years' experience working in a social housing environment;
• Extensive experience effectively dealing with customers / public; and
• Experience in and with Indigenous communities would be an asset

Other

• Provide clear Criminal Record Check prior to hiring, costs covered by Makola
• Willing to participate in personal and professional development
• Follow Makola Housing Society policies and procedures

To view the full job description and the list of responsibilities, click here.

Who We Are

Makola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living, and providing professional consulting services to other service providers. We have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

We welcome applications from all backgrounds and hire employees of all cultures including Indigenous and non-Indigenous. Our Indigenous employees have diverse backgrounds including status, non-status, Metis, and Inuit. Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. If you have any questions regarding this position or applying for the position, please contact us at : or . We want to support all applicants during this process.

MHS is an equal opportunity employer that is committed to an inclusive and barrier-free recruitment and selection processes. Please advise us if you require accommodation if we contact you for an employment opportunity. We deeply appreciate and thank all that apply but only applicants that are selected for this opportunity will be contacted.

Please apply with your Resume and Cover Letter

Only those selected for interviews will be contacted.

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