Housing Programs and Operations Coordinator

Canadian Rocky Mountain Resorts; Canmore; On-site; CAD 52,000 - 70,000; Full time

Job summary

Canadian Rocky Mountain Resorts is seeking a Housing Programs and Operations Coordinator who will be the welcoming face at the CCH office. You will implement Vital Homes programs, process applications, manage files, and provide excellent customer service to applicants and tenants.

You will also coordinate office operations and provide essential administrative support to our Executive Director and Board of Directors.

Responsibilities

• Serve as the first point of contact, providing empathetic and effective support to applicants, tenants, homeowners, and partners.
• Guide applicants through the Vital Homes program access and lease renewal processes by providing accurate information, responding to questions, and offering application support.
• Answer phone lines, direct inquiries, and provide customer referrals to other housing or social support agencies when appropriate.
• Review and process new and renew housing applications, ensuring all documentation is accurate and complete.
• Maintain databases and SharePoint sites with applicant, tenant, and property information, ensuring data integrity and confidentiality in accordance with CCH policies and legislative requirements.
• Track monthly rental statistics, update waitlists, and manage contact lists.
• Oversee office administration including maintenance, supplies, IT services, and shared boardroom bookings.
• Proactively identify opportunities to improve business processes and office efficiency.
• Organize and maintain accurate record-keeping structures across all CCH SharePoint sites.
• Schedule and organize meetings for the Board of Directors, Committees, and Shareholders.
• Prepare and distribute meeting agendas, packages, and minutes.
• Track approved motions, maintain Board member profiles, and uphold the confidentiality of governance information.

Job description

Reporting to the Housing Programs Manager, the Housing Programs and Operations Coordinator is the welcoming face and first point of contact at the CCH office. You will implement all aspects of CCH’s Vital Homes programs, which include processing applications, managing files, and providing excellent customer service to our applicants and tenants. Beyond program support, you will coordinate our office operations and provide essential administrative support to our Executive Director and Board of Directors.

What You Will Do Customer Service (30%)

• Serve as the first point of contact, providing empathetic and effective support to applicants, tenants, homeowners, and partners.
• Guide applicants through the Vital Homes program access and lease renewal processes by providing accurate information, responding to questions, and offering application support.
• Answer phone lines, direct inquiries, and provide customer referrals to other housing or social support agencies when appropriate.

Housing Program Administration (30%)

• Review and process new and renew housing applications, ensuring all documentation is accurate and complete.
• Maintain databases and SharePoint sites with applicant, tenant, and property information, ensuring data integrity and confidentiality in accordance with CCH policies and legislative requirements.
• Track monthly rental statistics, update waitlists, and manage contact lists.

Office Administration & Coordination (20%)

• Oversee office administration including maintenance, supplies, IT services, and shared boardroom bookings.
• Proactively identify opportunities to improve business processes and office efficiency.
• Organize and maintain accurate record-keeping structures across all CCH SharePoint sites.

Executive Director and Board Support (20%)

• Schedule and organize meetings for the Board of Directors, Committees, and Shareholders.
• Prepare and distribute meeting agendas, packages, and minutes.
• Track approved motions, maintain Board member profiles, and uphold the confidentiality of governance information.