Housing Manager

Tsleil-Waututh Nation; North Vancouver; On-site; CAD 79,000 - 108,000; Full time

Job summary

Tsleil-Waututh Nation is seeking a Housing Manager to administer its Housing Program under the Housing Lead. The role ensures projects and renovations follow policy, budgets, and applicable laws, while supporting members with housing opportunities and reporting to leadership.

Responsibilities include budgeting, maintenance planning, contract oversight, and development of new housing policies. Experience in First Nations housing and strong communication are highly valued, with a focus on safety

Qualifications

• Post-secondary education or equivalent experience in property management or building fields.
• 2+ years in managerial/supervisory roles; housing experience preferred.
• Familiarity with ISC and CMHC housing programming and budgeting basics.
• Intermediate MS Office knowledge; ability to develop databases.
• Valid BC Driver’s License Class 5; able to attend workshops as required.

Responsibilities

• Administer the TWN Housing Program and manage housing operations.
• Maintain records, budgets, rents, and tenant policy adherence.
• Coordinate repairs, maintenance, and capital projects with contractors.
• Oversee funding applications and agreements with government bodies.
• Supervise staff and reporting to Chief and Council; liaise with Housing Committee.

Skills

Project management

Budget management

Communication skills

MS Office

Site plans and drawings

Databases

Staff supervision

Contract management

Record keeping

Education

Post-secondary education in Property Management or related field

5+ years direct experience in property/building environment

Tools

Databases

Job description

$78,577 - $108,045 based on qualifications and experience

JOB SUMMARY:

Working under the direction of the Housing Lead, the Housing Manager is responsible for providing the administration of Housing programs at TWN Housing department. This position will ensure that housing projects and renovations follow the established guidelines and standards of the Tsleil-Waututh Nation and,in accordance with TWN-Tsleil-Waututh NationHousing policy and procedures, as well as applicable Federal and Provincial legislation and regulations.

ESSENTIAL FUNCTIONS:

• Managing the TWN Housing Program, including:
  • Assisting TWN members in accessing safe and affordable housing opportunities.
  • Monitoring housing rents and arrears.
  • Managing mortgages.
  • Providing timely information and support to the TWN Housing Committee/Authority
  • Providing regular updates to Chief and Council.
• Developing and maintaining accurate and well-organized records.
• Planning and implementing preventative scheduled and emergency maintenance and repairs of housing stock and other assets.
• Negotiating and monitoring contracts and service agreements.
• Developing and implementing new policies, and enforcing existing policies and laws,
• Authorizing and monitoring revenues and expenditures within approved budgets.
• Applying for government and other funding and maintaining funding agreements.
• Managing contractors and staff, including training, supervision and evaluation.
• Managing effective and accessible communications, including:
  • Reporting to the community and funders.
  • Addressing questions and complaints in a sensitive, timely and effective manner; and
  • Facilitating community meetings or consultation processes, where required.
• Ensure all work and activities within the department are conducted in a safe and presentable manner.
• Prepares project schedules, cost analysis, permits, and bids.
• Coordinates, manages, and oversees all housing activities to ensure that houses are maintained, rents are collected, files are kept up to date, tenants are adhering to policy as set out in housing policy and tenant agreements.
• Works with tenants to ensure that housing inventory is kept in a good standard.
• Performing other duties, as required.

SUPERVISORY RESPONSIBILITIES:

• Manages housing team including authority related to staffing actions.
• Manages housing contractors.

QUALIFICATIONS:

• Post-secondary education/training in Property Management, Construction, or Building Related Field or equivalent OR five (5) years’ direct experience in a residential/commercial building environment and demonstrated competence.
• Minimum of two (2) years of experience in Managerial/Supervisory role (preferably administering First Nations housing), construction, managing budgets and supervising staff.
• Familiarity with ISC and CMHC housing programming and understanding of financial issues.
• Intermediate knowledge of MS Office Programs and the Internet.
• Ability to develop databases.
• Valid BC Driver’s License, Class 5.
• Must be willing to participate in job-related workshops, training, seminars, and conferences to upgrade skills and training as required.
• Previous experience working within a First Nation community or organization is preferred.
• Working knowledge of Federal/Provincial legislation and regulations that include but not limited to the National Building Code, Canada Labour Code & Health & Safety regulations, Canadian Human Rights Code, Landlord and Tenant Act.
• Must successfully pass a Criminal Record Check.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal and communication skills, including the ability to:
• Speak and write effectively and accessibly.
• Present information and respond to questions in a respectful and accessible manner.
• Manage emotional clients or difficult situations; and
• Seek ‘win-win’ solutions.
• Ability to deal tactfully with sensitive issues and maintain confidentiality at all times.
• Proven track record of successfully delivering high-profile, high-risk projects.
• Strong oral and written communication skills, as well as ability to analyze quantitatively and problem-solve efficiently.
• Ability to communicate effectively in both oral and written form.
• The ability to work alone and take a lead when hurdles arise or when tasks require completion.
• Demonstrate Project Management Experience
• Ability and willingness to learn and grow.
• Punctual, reliable, and excellent attendance record.
• Good organizational and time management skills.
• Attention to detail, high degree of accuracy with strong organizational skills.
• Knowledge of and experience within Tsleil-Waututh or another First Nation culture will be considered an asset.
• Knowledge of bylaws, legal codes, government regulations, etc. related to Housing.
• Working knowledge on reading site plans and drawings.
• Current knowledge of relevant codes, safety, and other regulations.
• Intermediate knowledge of Microsoft Office programs (Word, Outlook, and Excel).
• Knowledge of budgets related to Housing.

WORKPLACE REQUIREMENTS:

Physical Demands

• Significant desk work with long periods of manual dexterity activities (keyboard operations, filing).
• Occasional field work in variable weather.

Mental Focus

• Must synthesize complex and diverse information.
• Must remain calm, professional, objective, and constructive, even when faced with hostility.
• Attention to detail with strong organizational skills.
• Adherence to established timelines, systems, and processes.
• Ability to work under pressure and focus on client service.
• Ability to handle cash, financial instruments, and other payments in a secure and responsible manner.
• Rapidly changing priorities, requiring innovation and resourcefulness.
• Responds quickly to reassignment of priorities.

Working Conditions

• Work independently in a business office environment and occasionally in the field.
• Dynamic environment with frequent interruptions.
• Highly sensitive legal, confidential, and political issues and environment.
• Engagement with other departments, levels of government and First Nations.
• Occasional meetings outside normal office hours.

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.