Housing Liaison Worker - 6280H

Starling Community Services; Kitchener; On-site; CAD 41,000 - 51,000; Full time

Benefits offered by this job

HOOPP pension

Health and dental benefits

3 weeks vacation

Personal time

Sick time

Holiday benefits

Transit discount

Professional development

Job summary

Starling Community Services in Waterloo Region is seeking a full-time Housing Liaison Worker to identify landlords, match participants to housing, and coordinate with PATHS2Home and community partners.

The role requires a degree or diploma in social services, experience in supportive counseling and case management, knowledge of the local housing market, strong communication skills, reliable transportation, and a G-class license with liability coverage.

Qualifications

• Degree or diploma in social services or related field.
• Experience in supportive counseling and case management.
• Knowledge of the local housing market and community services in the K-W community.

Responsibilities

• Identifies private market landlords and property management groups to make apartments/rental units available for participants who experience chronic homelessness.
• Works with PATHS2Home team, landlords and property managers to match participants needing housing with rental units.
• Provides support to landlord/partner relationships and to participants with complex needs.
• Maintains case files and completes program-recording and reporting requirements.

Skills

Counselling

Case management

Communication

Transportation

G license

Education

Degree or diploma in social services

Job description

• Pay or shift range: $30.11 CAD to $37.06 CAD
  Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band.Note: most new team members will start between the starting salary and the mid-point of the range.

Description

Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,586 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time permanent Housing Liaison Worker position available, starting on October 20, 2026, working 37.5 hours per week.

What's In It for You?

• Job Band H (hourly wages): Min - $30.11, Mid - $32.69, Max - $37.06
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (accumulated bi-weekly).
• 15 hours of personal time per year.
• Paid sick time (accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.

Your Role:

In this role, you will be responsible for:

• Identifies private market landlords and property management groups to make available apartments/rental units for participants who experience chronic homelessness.
• Works with PATHS2Home team, landlords and property managers in matching participants needing housing with rental apartments/unit.
• Provides support to the relationship between landlords/property managers and community partners and tenant when needed.
• Provides support to landlords/property managers to enable them to sustain relationships with participants identifying with complex needs.
• Engages in creative problem-solving to address landlord needs and concerns. Maintains a high level of diplomacy in communicating with landlords and community partners.
• Visits and checks properties in relation to participants’ housing needs.
• Works collaboratively with the PATHS2Home team and community partners to ensure a coordinated approach to services.
• Establishes and maintains case files.
• Ensures the completion of all documentation to assist with accurate statistical collection.
• Completes program-reporting requirements and documentation.
• Assists in the compilation of information to assist with research and development.
• Works with community partners to develop a viable sustainability plan for the program.
• Works in alignment with the Agency's commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• A degree or diploma in social services with relevant experience working in a community-based setting.
• Experience in supportive counseling and case management.
• Knowledge of the local housing market and community services within the K-W community.
• Excellent oral and written communication skills.
• Reliable transportation is essential for this position.
• Required to hold a "G" class license and a two-million-dollar liability policy as part of personal car insurance.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions.

Our Commitment to Equity:
To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.