Housing Intake & Front Desk Specialist

Community Development Council Durham; Ajax; On-site; CAD 25,000 - 33,000; Full time

Job summary

Community Development Council Durham (CDCD) in Ajax, Ontario, is seeking an Intake/Receptionist (Contract up to December 31, 2026) to be the first point of contact for clients and partners. The role includes welcoming visitors, processing inquiries, assisting with applications, and connecting clients to housing programs and services.

The successful candidate will perform administrative tasks, maintain accurate records in HIFIS, support tax clinic activities, and work closely with Housing staff

Responsibilities

• Welcome clients and visitors and provide a professional, respectful, and positive experience.
• Serve as the first point of contact for CDCD clients, community partners, visitors and members of the public.
• Respond to inquiries received by telephone, email, video conferencing, and in person.
• Receive, direct, and relay telephone calls, emails, messages, and other communications to the appropriate staff or program.
• Provide general information about CDCD Housing programs, services, and community resources.
• Assess client needs and direct or refer clients to the appropriate Housing staff, program, or community service.
• Maintain a professional and welcoming reception area.
• Assist clients who require support to access services, complete forms, or understand available resources.
• Use client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus (GBA+), and strength-based approaches when working with clients and community partners.
• Prepare meeting minutes and other documentation as assigned.
• Support approved Housing Department marketing and promotional activities.
• Assist with creating flyers and promotional materials for Housing services, programs, and events.
• Work with the Marketing and Social Media teams to promote approved Housing materials.
• Review Housing information on the CDCD website and identify information that is outdated or requires correction.

Job description

Community Development Council Durham (CDCD) in Ajax, Ontario, is seeking an Intake/Receptionist (Contract up to December 31, 2026) to be the first point of contact for clients and partners. The role includes welcoming visitors, processing inquiries, assisting with applications, and connecting clients to housing programs and services.

The successful candidate will perform administrative tasks, maintain accurate records in HIFIS, support tax clinic activities, and work closely with Housing staff