Housing Counsellor

Wigwamen Incorporated; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Wigwamen Incorporated is seeking a dedicated Housing Counsellor to support Indigenous clients in securing and maintaining housing. This full-time role involves providing counselling, resolving conflicts, and collaborating with community agencies. The ideal candidate will have experience in housing support and a deep understanding of Indigenous issues. A comprehensive benefits package is offered, with the potential for contract renewal.

Benefits

Comprehensive benefits package

Qualifications

• Experience working with the urban Indigenous community.
• Knowledge of community resources and housing issues.

Responsibilities

• Provide counselling to clients experiencing housing crises.
• Develop and monitor individualized case management plans.
• Participate in eviction prevention activities.

Skills

Interpersonal Skills

Planning

Communication

Facilitation

Education

2 years experience as Housing Counsellor

Tools

Word

Excel

PowerPoint

Job description

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Wigwamen Incorporated is seeking an experienced individual who is experienced, self-motivated, and highly organized to fill a full-time (35 Hrs. / wk.) Housing Counsellor position at the Aboriginal Housing Support Centre.

The Housing Counsellor works in the frontlines to support Indigenous and other clients secure and / or maintain their housing, until they have applied for and secured non-profit affordable housing. This position requires flexibility, and the chosen candidate may occasionally have to work evenings and / or weekends.

Responsibilities

Client Support :

• Provide counselling to clients experiencing a housing crisis, including those who are at risk of losing their private market rental accommodation or who are homeless
• Help resolve landlord / tenant issues and other housing-related conflicts that tenants may become involved in
• Provide up-to-date information about non-profit, co-operative and other affordable housing providers; assist clients in completing applications for housing
• Assist clients in moving towards achieving long-term housing and income stability, which may include advocating on behalf of clients with landlords, OW, ODSP, and other services
• Provide rehousing support and assistance to clients where a tenancy cannot be sustained
• Actively participate in eviction prevention activities, including liaising with landlords to ensure rent is paid, and if needed, facilitate conflict and landlord mediation to encourage housing stabilization
• Work in partnership with other community agencies to establish a network of service options for the Centre’s clients to address their varied needs
• Refer clients to other community agencies when deemed appropriate
• Provide life skills training in areas including landlord and tenant rights and responsibilities, budgeting, housekeeping, pet care, mental health and addiction, ID and document replacement services, volunteer opportunities, etc.

Project Administration :

• Keep detailed client records as set out in the overall project plan; submit reports in accordance with Program requirements
• Develop and monitor an individualized case management plan for clients that focuses on setting and monitoring goals (both short and long-term), including discharge plans, crisis plans and mental health and addiction prevention plans (where applicable)
• Monitor the effectiveness of support and recommend changes to the types of support offered when necessary
• Other duties as reasonably required by the project sponsor, Wigwamen Incorporated

Qualifications

• Knowledge of, and experience working with, the urban Indigenous community
• Knowledge of historical issues impacting Indigenous communities, language, traditions and culture
• A minimum of two years’ experience in a Housing Counsellor role
• A comprehensive knowledge of community resources, housing issues and support services
• Excellent interpersonal, planning, verbal communication, presentation, report writing, facilitation and liaison skills
• Experience working with vulnerable and marginalized sectors and with clients with mental health issues and / or addictions
• Computer literacy, including Word, Excel, PowerPoint, internet, and email applications
• A valid Ontario G Driver’s License, access to their own vehicle for work purposes, together with the willingness to travel, would be an asset

This is a full-time, salaried contract position, with an expected workweek of 35 hours. It offers a comprehensive benefits package and the potential to be renewed upon expiry.

Please submit your resume and cover letter by Friday, May 9, 2025, 4 : 00 PM, to [emailprotected] .

We thank all applicants in advance for their interest; however, only those to be interviewed will be contacted. No phone calls, please.

Wigwamen Incorporated is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us in advance to ensure your accessibility needs are accommodated throughout this process.

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