EAP Clinical Counsellor

Workplace Options; Toronto; Hybrid; CAD 60,000 - 69,000; Full time

Job summary

A leading company is seeking an EAP Counsellor to provide telephonic and video counselling. This role emphasizes creating supportive connections with clients facing unique challenges. The ideal candidate will have a Master's degree and experience in mental health services. The position offers hybrid or remote work options, competitive salary, and comprehensive benefits.

Benefits

Paid Time Off

Life Insurance

Employer Pension Contribution

Travel Reimbursement

Extended Healthcare

Dental and Vision Benefits

Training/Tuition Reimbursement

Gym Reimbursement

Wellness Rewards

Mentorship Program

Qualifications

• Minimum 2 years direct client-contact providing counseling or mental health services.
• Licensure or clinical certification preferred.

Responsibilities

• Provide single session telephonic and video counselling.
• Assess and manage high risk calls.
• Collaboratively develop clear and concise treatment plans.

Skills

Crisis Intervention

Solution-Focused

CBT

Mindfulness

Integrative Counselling

Systemic Counselling

Education

Master’s Degree

Diploma

Job description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity:EAP Counsellor.

Location: Ontario, Alberta, Quebec, British Columbia

Onsite/Hybrid/Remote:Hybrid or remote depending on your proximity to our Toronto or Montreal office.

Shifts: We presently have 2 options:Tues-Sat 1:30pm-10pm EST andTues-Sat 8am-4:30pm EST
Salary: $60,000 CAD plus competitive benefits offering.
Vacancy Status: Existing vacancy

What you will do:

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counselor at WPO and Member Experience - The Power of a Good Conversation

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

• Provide single session telephonic and videocounselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Social worker, Counselor or Psychologist with accompanying Master’s degree or diploma
• Licensure or clinical certification preferred.
• Minimum 2 years direct client-contact providing counseling or mental health services
• Experience providing assessments and/or using clinical assessment tools.
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness,
• Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health
• symptoms and/or family/relationship-related concerns impacting personal or work performance.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).