Housing and Support Worker (FT)

Jean Tweed Centre

Toronto

On-site

CAD 34,000 - 40,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Life Insurance

AD&D (Accidental Death & Dismemberment

Long-Term Disability (LTD)

Extended Health Care

Dental Coverage

Employee Assistance Program (EAP)

Job summary

Jean Tweed Centre in Toronto, ON seeks a dedicated Housing Support Worker to provide trauma-informed, client-centred support in supportive housing programs. The role focuses on housing stability, safety, life skills, and connection to community resources.

Two full-time overnight and evening shifts are available. The position requires collaboration with a multidisciplinary team and a commitment to anti-oppressive, women-centred practices.

Qualifications

Diploma or Degree in Social Work, Social Services or equivalent qualification.
Experience with women facing housing instability, mental health challenges, trauma and substance use.
3 years of work experience in Mental Health, Substance Use and/or Supportive Housing.
First Aid/CPR certification.
Vulnerable Police Sector check.

Responsibilities

Provide individualized, trauma-informed support to residents to promote housing stability and wellbeing.
Conduct client check-ins, wellness assessments, and support planning.
Support clients in developing and achieving personal goals related to housing, health, recovery and community integration.
Encourage client participation in decision-making regarding housing and support plans.
Provide life skills support, including daily living, budgeting, meal preparation, personal care, and tenancy skills.
Monitor mental health and substance use needs and respond using harm-reduction principles.
Identify, assess, and respond to crisis situations, including mental health crises or overdoses.
De-escalate challenging situations while maintaining safety.
Administer emergency interventions as trained (e.g., CPR, Naloxone).
Collaborate with internal team members and external service providers.

Skills

Trauma-informed approach

Harm reduction

Crisis intervention

Team collaboration

Excellent communication

Education

Diploma or Degree in Social Work, Social Services or equivalent qualification

Job description

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.

The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.

Position Purpose

The Housing Support Worker provides front‑line, client‑centred support to women and gender‑diverse individuals living in Jean Tweed’s supportive housing programs. Working within a multidisciplinary team, the role focuses on housing stability, harm reduction, life skills development, crisis intervention, and connection to community resources. The position is grounded in trauma‑informed, anti‑oppressive, and strengths‑based practice.

Rate of Pay: $24.59 - $28.93

2 FT positions available (8‑hour shift)

Schedule:

Saturday - Wednesday, 12:30am - 8:30am (Overnight)
Wednesday to Sunday, 4:00 p.m. to 12:00 a.m.

Location:275A Broadview Ave, Toronto, ON M4M 3H5

How will you help to get us there?

Client Support & Engagement

Provide individualized, trauma-informed support to residents to promote housing stability and wellbeing
Conduct client check‑ins, wellness assessments, and support planning
Support clients in developing and achieving personal goals related to housing, health, recovery, and community integration
Encourage client participation in decision‑making regarding housing and support plans
Provide life skills support, including daily living, budgeting, meal preparation, personal care, and tenancy skills
Monitor mental health and substance use needs and respond appropriately using harm‑reduction principles

Crisis Intervention & Safety

Identify, assess, and respond to crisis situations, including mental health crises, overdoses, or conflict
De‑escalate challenging situations while maintaining safety for clients, staff, and visitors
Administer emergency interventions as trained (e.g., CPR, Naloxone, CPI Training)
Proactively observe and respond to early signs of distress or agitation

Case Coordination & Advocacy

Collaborate with internal team members, case managers, and external service providers
Support referrals to community resources including healthcare, income supports, legal aid, and social services
Advocate for clients within systems to support housing retention and access to services
Maintain accurate, timely, and confidential documentation in client records

Program & Team Support

Work collaboratively within a multidisciplinary, women‑centred team
Participate in shift handovers, team meetings, and program planning
Contribute to a supportive, inclusive, and respectful living environment
Support program activities, community building, and group initiatives

Administrative & Operational Duties

Complete required documentation, incident reports, and data entry
Assist with intakes, orientation of new residents, and program administrationSupport housekeeping, meal preparation, and maintenance reporting as needed
Other duties as assigned

Organizational

Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women‑centred and anti‑oppressive practices.
Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
Adhere to the policies and procedures of The Jean Tweed Treatment Centre.
Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Treatment Centre.
Maintain a client service orientation including learning about and addressing client needs and concerns.
Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
Demonstrate accountability by holding self‑responsible and following through on commitments.
Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.
Diploma or Degree in Social Work, Social Services or equivalent qualification.
Experience working with women facing housing instability, mental health challenges, trauma and substance use.
A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or Supportive Housing.
Expertise in providing supportive counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, and substance use.
Working knowledge of community resources such as health care.
Ability to work collaboratively in complex community settings.
Ability to use a range of technological tools, e.g. online reporting systems, videoconferencing etc.
Ability to work independently with minimal day‑to‑day supervision.
Crisis intervention skills, with well‑developed problem‑solving abilities and interpersonal skills.
Excellent oral and writing skills.
First Aid/CPR certification.
Vulnerable Police Sector check

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process.We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.

Benefits