Housing Advisor (FT Permanent) - 6280G

Starling; Kitchener; On-site; CAD 39,000 - 47,000; Full time

Benefits offered by this job

HOOPP pension

Sun Life benefits

3 weeks vacation

Personal time

Sick time

Holidays & floater

Travel Wise passes

Referral program

Professional development

Staff appreciation events

Job summary

Starling Community Services in Waterloo Region announces a full-time Housing Advisor position to help clients obtain and maintain housing. The role requires experience in counseling, case management, and knowledge of the local housing market. A valid driver’s license and reliable transportation are essential.

You will join a supportive nonprofit focused on equity and collaboration with community partners, offering a defined benefits package and opportunities for professional development.

Qualifications

• Degree in social services required or relevant experience.
• Experience in supportive counseling, case management and crisis intervention.
• Excellent oral and written communication skills.
• Solid working knowledge of Microsoft Office.
• A valid driver’s license and reliable transportation are essential.

Responsibilities

• Assesses and provides support to minimize barriers to securing and maintaining housing.
• Assists individuals, couples and families to develop action plans and educates on how to search for, obtain, and maintain safe and affordable accommodations.
• Works with individuals, couples, and families to equip them with the skills, resources and supports necessary to obtain and maintain housing.
• Works with Housing Services team and community partners to ensure a coordinated approach to housing services and supports to meet the complex needs of individuals, couples and families who are homeless or at risk of becoming homeless.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Skills

Counseling

Case management

Crisis intervention

Communication

Driver's license

Microsoft Office

Education

Degree in social services

Tools

Microsoft Office

Job description

• Pay or shift range: $27.97 CAD to $34.20 CAD
  Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band.Note: most new team members will start between the starting salary and the mid-point of the range.
• Housing Services
• Full-Time
• Requisition #: HOUSI001291

Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,586 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time permanent Housing Advisor position available, starting on December 14, 2026, working 37.5 hours per week.

What’s In It for You?

• Job Band G (hourly wages): Min - $27.97, Mid - $30.30, Max - $34.20
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).
• 15 hours of personal time per year.
• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities
• Staff appreciation events

Your Role:

• Assesses and provides support to minimize barriers to securing and maintaining housing.
• Assists individuals, couples and families to develop action plans and educates on how to search for, obtain, and maintain safe and affordable accommodations.
• Works with individuals, couples, and families to equip them with the skills, resources and supports necessary to obtain and maintain housing.
• Works with Housing Services team and community partners to ensure a coordinated approach to housing services and supports to meet the complex needs of individuals, couples and families who are homeless or at risk of becoming homeless.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency
• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• A degree or diploma in social services with relevant experience working in a community-based setting.
• Experience in supportive counseling, case management and crisis intervention. Knowledge of the local housing market and community services within the K-W community.
• Excellent oral and written communication skills.
• Solid working knowledge of Microsoft Office.
• A valid driver’s license and reliable transportation are essential for this position.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on November 10, 2026.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [e-mail] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.