Housing Access Coordinator - FT (1 - Year Contract)

Homeward Trust Edmonton; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player dedicated to ending homelessness is seeking a Housing Access Coordinator. This role involves screening and referring individuals and families in need, ensuring they receive the appropriate resources and support. The ideal candidate will excel in communication, multitasking, and problem-solving within a fast-paced environment. You will be a key service ambassador, promoting a compassionate approach to client interactions. Join a passionate team committed to making a difference in the community, where your contributions will help shape lives and foster positive change.

Qualifications

• Minimum high school diploma or GED; post-secondary education in related fields preferred.
• Experience working with marginalized populations and knowledge of Housing First initiatives.

Responsibilities

• Screen and refer individuals seeking assistance due to homelessness.
• Assist clients in developing housing plans and connecting to resources.

Skills

Communication Skills

Multitasking

Conflict Resolution

Research Skills

Interpersonal Skills

Education

High School Diploma or GED

Post-secondary Education in Social Work

Tools

Microsoft Office

Databases (e.g., ETO)

Job description

About US

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in Edmonton’s Plan to Prevent and End Homelessness. We have a dynamic work environment filled with high-energy, dedicated, and passionate people.

Homeward Trust coordinates and provides resources for local efforts to address homelessness and its impacts on individuals, families, and communities. We collaborate with agencies, neighborhoods, mainstream systems, community members, and all levels of government to end homelessness in Edmonton. Our community is recognized nationally and internationally for this work.

Our programs include housing initiatives such as capital project funding, property management, and sourcing access to units for clients, alongside supportive services. We prioritize finding housing first and then establishing the supports needed for clients to remain in their homes.

For more information, visit: http://homewardtrust.ca/.

Position Summary

The Housing Access Coordinator (HAC) screens and refers individuals and families seeking assistance due to homelessness or risk of homelessness. Responsibilities include determining eligibility for Housing with Supports or other relevant programs, and providing liaison and warm referrals to connect clients with appropriate resources. The HAC is a key service ambassador, ensuring efficient, effective, and positive service experiences, with excellent communication and multitasking skills. The position reports to the Team Lead, Coordinated Access, and is part of the Coordinated Access Team.

Education and Experience

• High School diploma or GED minimum.
• Post-secondary education in Social Work, Human Services, or related fields, or relevant work experience.
• Experience working with marginalized populations.
• Experience with Housing First initiatives, non-profits, property management, or providing positive engagement with individuals is an asset.

Knowledge, Skills, and Abilities

• Understanding of housing, income support, and assistance programs in Edmonton.
• Knowledge of Indigenous cultures and issues faced by First Nations, Métis, and Inuit communities; experience with diverse populations is an asset.
• Ability to work in a fast-paced, high-volume environment, with strong organizational and multitasking skills.
• Research skills for delivering accurate information.
• Conflict resolution skills.
• Proficiency with Microsoft Office, Outlook, internet, and databases like ETO.
• Ability to work independently and collaboratively.
• Strong interpersonal and communication skills, with discretion, compassion, and empathy.
• Results-oriented, adaptable, and committed to high standards.
• Promotion of Cultural Commitments: Safe, Helpful, Accountable, Integrated, and Excellent service.
• Self-starter with problem-solving skills.
• Valid Class 5 driver’s license is an asset.

Key Responsibilities

• Respond to referrals and inquiries professionally in a high-volume setting.
• Assist clients in developing housing plans and connecting to resources.
• Provide responsive service via phone, email, and in person, with active listening and problem-solving.
• Communicate clearly and professionally in writing and verbally.
• Handle time-sensitive inquiries using multiple systems.
• Facilitate Housing with Supports referrals to appropriate agencies based on capacity and caseload.
• Share information on Coordinated Access processes with community agencies.

This competition closes at 4:30 p.m. on May 9, 2025. Only shortlisted candidates will be contacted. We value diverse lived experiences, including homelessness or houselessness, and encourage applicants from marginalized groups such as Indigenous peoples, LGBTQ2S+, women, and newcomers to apply.