Houseperson summer season 2027 temporary unrestricted (full-time)

Accor; Victoria; Presencial; AUD 37 000 - 43 000; Tempo integral

Resumo da oferta

Accor in Victoria, Canada is hiring a Houseperson to support housekeeping operations. You will distribute linens and amenities, perform light maintenance, clean public and staff areas, and respond to guest requests.

The role is on-site with hourly pay between CAD 26.53 and CAD 30.32. Candidates should have experience in guest service, English fluency, and the ability to work independently and under pressure.

Join a luxury property recognized for service excellence.

Qualificações

• Previous experience as a Houseperson or in a role requiring physical work and high guest service standards.
• Fluent in English, written and spoken.
• Ability to work unsupervised at a fast pace while maintaining quality.
• Commitment to provide excellent service and exceed guest expectations.
• Energetic, able to work under pressure, with grooming and presentation.
• Comfortable speaking with guests; customer service experience is a plus.
• Experience in a 5-star property is an asset.

Responsabilidades

• Linen and amenity distribution
• Minor maintenance such as changing light bulbs
• General cleaning of public and staff areas
• Responding to guests’ requests
• Other duties as assigned

Conhecimentos

Guest service

English fluency

Physical work

Independent work

Positive attitude

Descrição da oferta de emprego

Company Description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 & 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What you will be doing:

• Linen and amenity distribution
• Minor maintenance such as changing light bulbs, etc.
• General cleaning of both public and staff areas to departmental standards
• Responding to guests’ requests as directed
• Other duties as assigned
• Hourly pay rate of $26.53to $30.32

Qualifications

Your experience and skills include:

• Previous experience as a Houseperson or in a position requiring physical work and a high standard of guest/customer service
• Completely fluent English language skills, both written and verbal
• Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
• Commitment to provide excellent service and exceed guest expectations
• Fluency in English (verbal & written) essential
• Energetic and able to work effectively under pressure
• Impeccable grooming and presentation
• Must be comfortable speaking to guests
• Previous experience in customer service is an asset
• Previous experience in 5 star property is an asset

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Frequent bending and kneeling
• Frequentcarrying and lifting up to 75lbs

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS