SPECIAL EVENTS MGR

Vintage Hotels; Niagara-on-the-Lake; On-site; CAD 42,000 - 50,000; Full time

Job summary

Vintage Hotels in Niagara-on-the-Lake, Ontario is seeking a Special Events Manager to lead planning and execution of corporate and social events, ensuring flawless service and memorable guest experiences across our venues.

You will coordinate with Food & Beverage, Sales and Operations, prepare BEOs for all events, manage client communications, and drive up-selling while meeting deadlines and billing needs; join a tenured team committed to hospitality excellence and professional growth.

Qualifications

• Excellent oral and written communication.
• Extensive food and beverage knowledge.
• Knowledge of conference and catering groups.
• Two years of banquet/catering experience.
• Proficiency with Maestro, Word and Excel is an asset.

Responsibilities

• Provide personalized and exceptional guest service at every given opportunity.
• Meet established up-selling and sales goals.
• Manage small corporate meeting files.
• Coordinate with F&B Manager to finalize event details.
• Prepare and review BEOs for functions booked by Group Sales.
• Coordinate with all outlets to finalize function details.
• Book outside activities and prepare billing paperwork.
• Attend daily Operations and Function meetings.
• Handle walk-ins and inquiries; be on-site for coordinated events.
• Assist with complaint resolution and peak-time support.
• Ensure deadlines and quotes set by F&B Manager are met.
• Report guest-related issues to F&B Manager promptly.
• Handle client billing and maintain product knowledge.

Skills

Sales/upselling experience

Strong communication skills

Team collaboration

Conflict resolution

Education

Post-secondary education in hospitality

Tools

Maestro

Microsoft Word

Excel

Job description

Salary Range: $42,000.00 To $50,000.00 Annually

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Special Events Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Special Events Manager

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Duties and Responsibilities:

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Manages small corporate meeting files.
• Works closely with the Food & Beverage Manager to ensure details are completed for all events
• Coordinates and prepares BEO’s for all functions booked by the Group Sales team
• Works with all outlets to finalize all details of function
• Books all outside activities and prepares appropriate paperwork for billing purposes
• Attends daily Operations and Function meetings
• Handles all walk-ins and inquiries
• Is on site for his/her co-coordinated events
• Assists with complaint resolution
• Assists Servers, Bartenders, Porters and Bussers as required during peak times
• Meets deadlines and quotes set by Food & Beverage Manager
• Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner
• All aspects of client billing
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional product and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and service
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Professional Requirements:

• Excellent communication skills both oral and written
• Extensive food and beverage knowledge
• Knowledge of all aspects of conference and catering groups
• Post-secondary education preferably in the hospitality industry
• Previous background in banquets/catering industry of two (2) years
• Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary
• Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation
• Works well in a fast-paced environment
• Able to handle stress in a professional manner
• Good time management, office administration and organizational skills
• Shows initiative
• Strong interpersonal skills
• Capable of prioritizing a variety of tasks
• Confidence in selling and up-selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.