Housekeeping Supervisor (Maternity Leave Contract)

Hotel X Toronto Career; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel in Toronto is seeking a Housekeeping Manager to oversee the operations and cleanliness of the Housekeeping Department. The ideal candidate will have a strong background in hotel operations, supervisory experience, and the ability to maintain high standards of guest service and cleanliness. This is a full-time position that requires flexible scheduling, including evenings and weekends, to ensure optimal staffing and service delivery.

Qualifications

• Minimum of 2 years in hotel operations experience within a luxury hotel environment is a plus.
• Working knowledge of hotel operating system OPERA is a plus.
• Flexible shift availability including evenings, weekends, and holidays.

Responsibilities

• Responsible for the direct supervision and training of all Room Attendants and Housekeepers.
• Ensure high standards of cleanliness in guest areas, inspect rooms and report maintenance issues.
• Handle guest complaints and train staff on procedures.

Skills

Computer Hardware

Computer Data Entry

Asset Management

Administration Support

Content Management

Education

High school diploma

Tools

OPERA

Microsoft Office

Job description

To manage the administration and daily operation of the Housekeeping Department ensuring cleanliness of guestrooms and public areas in the complex.

Role and Responsibilities

• Responsible for the direct supervision and training of all Room Attendants House Attendants Uniform Attendants Laundry Attendants and Turndown Attendants.
• Work according to rotating rosters covering morning and afternoon shifts.
• Ensure that extra duties over and above routine procedure as well as special instructions will be followed up and delegated.
• Ensure a high standard and quality of service in the guestrooms by inspecting all the vacant checkout and occupied rooms.
• Maintain a high standard of cleanliness in the service area near the guest lift and corridors.
• Report any maintenance deficiencies immediately and shall be followed at all times.
• Ensure excellent grooming standards are maintained that the correct uniform is worn at all times.
• Responsible for the security of all floor key cards issued and to protect the guestrooms by prohibiting access to an unauthorized person. Report any suspicious persons or circumstances to Security / Risk Management.
• Hotel X Toronto standards relating to guest complaints (verbal and written) compliments and requests shall be followed at all times.
• Responsible for developing high associate morale and commitment to guest satisfaction.
• Ensuring that all Associates wear the appropriate uniform as supplied by the hotel and correct footwear daily.
• Responsible for coaching counseling and taking disciplinary action following the grievance procedure with the guidance of the Assistant Director / Director of Housekeeping and Human Resources.
• Ensure effective communication by conducting a regular briefing in the morning afte r the allocation of their rooms in the absence of the Assistant / Director of Housekeeping.
• Inspect VIP rooms prior to guest arrival.
• Ensure OO or OS rooms are rectified and checked daily.
• Abide by the policies and procedures as set out in the Associate Handbook.
• Ensure that the correct handling of chemicals is adhered to.
• Undertake duties and special tasks as assigned by the Assistant / Director of Housekeeping .
• Awareness of the proper use of the hotel equipment such as vacuum cleaner carpet cleaning equipment HOTSOS system etc.
• Ensure staffing is adequate by calculating and preparing all assignment and worksheet of all Housekeeping Associates Daily and looking ahead at Staffing levels and requirements.
• Maintaining the storage areas for cleanliness safe ty and has a professional appearance .
• Checking all rooms listed on the assignment sheet as vacant reporting any discrepancies to Front Desk and Housekeeping Office.
• Assign staff respective areas on daily basis.
• Supervises the activities of room attendants to ensure clean attractive and wellmaintained guestrooms hallways and service areas according to set standards in order to achieve prompt courteous service.
• Maintain appropriate standards of dress hygiene uniforms appearance and conduct of Housekeeping employees.
• Attend daily Housekeeping operations meeting and acts on special instructions.
• Provides input to Housekeeping Departmental meetings.
• Handles floor report as instructed.
• Control and requisitions supply necessary for daily operation.
• Communicates with front desk to confirm room status investigates and resolve discrepancies.
• Participates in taking various Housekeeping inventories.
• Recommends possible improvement of operation.
• Ensures flow of communication between room attendants and their superiors.
• Completes and submits maintenance requisitions Engineering Department and follows up to ensure that the work is completed.
• Supervises room attendants by coordinating training participating in performance appraisal and discipline problems to the Director of Housekeeping.
• Ensures all lost and found items are delivered to Security Department.
• Inspects surrounding public areas floor linen rooms pool and fitness area ensuring hotel standards of cleaning are met.
• Monitor the stock on Room Attendant carts storage and issue supplies.
• Reinforces implementation of departmental and corporate policies and procedures.
• Assists in implementation and maintaining a handson approach with staff throughout daily operations.
• Assists in special projects.
• Guides staff on personal and workrelated issues.
• Assists in conducting quarterly departmental meetings and attends all required inhouse meetings.
• Meets with guests to resolve complaints and respond to requests in the absence of the Assistant Director / Director of Housekeeping.
• Spot checks the issuance of guest amenities room supplies and linens on the floors.
• Ensures that health safety and fire procedures and regulations are followed.
• Liaises with other departments ensuring communication and the coordination of activities.
• Monitors the maintenance of indoor plants fresh flowers and silk arrangements on guest floors.
• Participates in taking monthly inventories.
• Performs other tasks as assigned by Management.

Qualifications

• Minimum of 2 years in hotel operations experience within a luxury hotel environment is a plus.
• Working knowledge of hotel operating system OPERA and procedures is a plus.
• An intermediate level of competency in all Microsoft office components preferred.
• High school diploma an asset.
• Flexible shift availability including evenings weekends and holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment and selection process.

We thank all applicants; however only those selected for an interview will be contacted.

Required Experience :

Manager

Key Skills

Computer Hardware,Computer Data Entry,Asset Management,Administration Support,ACCA,Content Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Maternity Contract • Toronto, Ontario, Canada