Housekeeping Supervisor: Lead a Team, Elevate Guest Experience

Lahal Management LP; Richmond; Presencial; CAD 55.000 - 60.000; Jornada completa

Descripción de la vacante

River Rock Casino Resort in Richmond, BC is seeking a Housekeeping Supervisor to oversee daily operations of Room Attendants, Housemen and Seamstress/Laundry staff, ensuring a safe and welcoming environment for guests and employees.

The role requires strong organizational skills, a hospitality background, and the ability to coordinate shift assignments, monitor communications, and uphold health and safety standards while delivering exceptional guest experiences.

Formación

• High School Diploma required.
• Post-secondary in hospitality or hotel education or suitable combination of education and experience.
• SIR, Smart Serve or IGB Certificate, WHMIS required.
• Ability to communicate effectively and exceed guest expectations.
• Ability to obtain criminal background check.
• Highly organized with multitasking ability.
• Commitment to continuously learn about products and services to enhance guest experiences.

Responsabilidades

• Oversees daily housekeeping operations and directs shift work.
• Records guest requests and ensures timely action.
• Assigns workload based on room status and priorities.
• Manages key and inventory control.
• Runs reports and monitors housekeeping systems.
• Coordinates dry cleaning and laundry for guests.
• Maintains Lost and Found and inspects facilities.
• Ensures compliance with health and safety regulations.
• Provides training to new team members.
• Communicates with other departments to deliver guest experiences.

Conocimientos

Customer service

Multitasking

Organizational skills

Effective communication

Background check

Educación

High School Diploma

Post-secondary in hospitality or hotel education

Herramientas

SIR Certificate

Smart Serve

IGB Certificate

WHMIS

Descripción del empleo

River Rock Casino Resort in Richmond, BC is seeking a Housekeeping Supervisor to oversee daily operations of Room Attendants, Housemen and Seamstress/Laundry staff, ensuring a safe and welcoming environment for guests and employees.

The role requires strong organizational skills, a hospitality background, and the ability to coordinate shift assignments, monitor communications, and uphold health and safety standards while delivering exceptional guest experiences.