Housekeeping Supervisor - FT - 03 months contract - RRCR

Lahal Management LP; Richmond; On-site; CAD 55,000 - 60,000; Full time

Job summary

River Rock Casino Resort in Richmond, BC is seeking a Housekeeping Supervisor to oversee daily operations of Room Attendants, Housemen and Seamstress/Laundry staff, ensuring a safe and welcoming environment for guests and employees.

The role requires strong organizational skills, a hospitality background, and the ability to coordinate shift assignments, monitor communications, and uphold health and safety standards while delivering exceptional guest experiences.

Qualifications

• High School Diploma required.
• Post-secondary in hospitality or hotel education or suitable combination of education and experience.
• SIR, Smart Serve or IGB Certificate, WHMIS required.
• Ability to communicate effectively and exceed guest expectations.
• Ability to obtain criminal background check.
• Highly organized with multitasking ability.
• Commitment to continuously learn about products and services to enhance guest experiences.

Responsibilities

• Oversees daily housekeeping operations and directs shift work.
• Records guest requests and ensures timely action.
• Assigns workload based on room status and priorities.
• Manages key and inventory control.
• Runs reports and monitors housekeeping systems.
• Coordinates dry cleaning and laundry for guests.
• Maintains Lost and Found and inspects facilities.
• Ensures compliance with health and safety regulations.
• Provides training to new team members.
• Communicates with other departments to deliver guest experiences.

Skills

Customer service

Multitasking

Organizational skills

Effective communication

Background check

Education

High School Diploma

Post-secondary in hospitality or hotel education

Tools

SIR Certificate

Smart Serve

IGB Certificate

WHMIS

Job description

Salary Range: $26.41 To $28.87 Annually

River Rock Casino Resort is currently recruiting for a Housekeeping Supervisor in the Housekeeping Department. This position is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees.

Duties and responsibilities for our next Housekeeping Supervisor will include:

• Monitors Housekeeping operations & directs shift work assignments
• Records telephone calls regarding requests and ensures that action is taken and recorded
• Reviews the list of prospective check-outs and empty room to assign workload in priority
• Manages the key inventory
• Runs discrepancy, arrival and Opera reports
• Manages dry cleaning for guests
• Maintains the Lost and Found
• Inspects building and records engineering deficiencies in a logbook/database
• Manages the uniform dry-cleaning program for the food and beverage and hotel staff
• Conducts orientation and in-service training to new team members
• Conducts monthly inventories
• Performs cleaning duties as needed
• Conducts room inspections and reports results to the Manager, Housekeeping
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• High School Diploma
• Post-secondary in hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate, WHMIS
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to obtain criminal background check
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

Work Environment Considerations: Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.