Housekeeping Supervisor - FT - 03 months contract - RRCR

Petroglyph Development Group; Richmond; On-site; CAD 42,000 - 52,000; Full time

Job summary

River Rock Casino Resort is seeking a Housekeeping Supervisor to lead daily housekeeping activities, manage staff, and maintain a safe and welcoming environment for guests and employees in the Richmond area.

The ideal candidate will have a High School Diploma or higher, hospitality education, and required certifications. Excellent organizational and communication skills are essential for omnichannel guest services and coordinating with hotel operations.

Qualifications

• High School Diploma or equivalent required.
• Post-secondary hospitality education preferred.
• SIR/Smart Serve/IGB Certificate and WHMIS required.

Responsibilities

• Monitors housekeeping operations and directs shift work assignments.
• Records guest requests and ensures timely action is taken.
• Allocates workload by reviewing checkout lists and empty rooms.
• Manages key inventory and maintains security controls.
• Generates discrepancy, arrival, and Opera reports.
• Oversees guest dry cleaning and maintains Lost & Found.
• Inspects building and logs maintenance deficiencies.
• Manages staff uniform dry-cleaning program for F&B and rooms.
• Conducts orientation and in-service training for new team members.
• Performs monthly inventories and routine housekeeping duties.
• Conducts room inspections and reports results to Housekeeping Manager.
• Liaises with other departments to ensure smooth operations.
• Builds strong relationships with guests, ownership, and staff.
• Ensures compliance with licensing, health & safety regulations.

Skills

Multitasking

Communication

Customer service

Organization

Education

High School Diploma

Post-secondary in hospitality

SIR/Smart Serve/IGB Certificate

WHMIS

Job description

Salary Range: $26.41 To $28.87 Annually

River Rock Casino Resort is currently recruiting for a Housekeeping Supervisor in the Housekeeping Department. This position is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees.

Duties and responsibilities for our next Housekeeping Supervisor will include:

• Monitors Housekeeping operations & directs shift work assignments
• Records telephone calls regarding requests and ensures that action is taken and recorded
• Reviews the list of prospective check-outs and empty room to assign workload in priority
• Manages the key inventory
• Runs discrepancy, arrival and Opera reports
• Manages dry cleaning for guests
• Maintains the Lost and Found
• Inspects building and records engineering deficiencies in a logbook/database
• Manages the uniform dry-cleaning program for the food and beverage and hotel staff
• Conducts orientation and in-service training to new team members
• Conducts monthly inventories
• Performs cleaning duties as needed
• Conducts room inspections and reports results to the Manager, Housekeeping
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• High School Diploma
• Post-secondary in hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate, WHMIS
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to obtain criminal background checkHighly organized with the ability to multitask in a fast-paced environment
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

Work Environment Considerations

Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.