Housekeeping Supervisor

Black Rock Oceanfront Resort; Ucluelet; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Housekeeping Supervisor to lead a dedicated team in delivering exceptional hospitality. This role focuses on maintaining high standards of cleanliness and guest satisfaction while fostering a positive work environment. Ideal candidates will have a strong attention to detail, excellent communication skills, and a commitment to enhancing the guest experience. With opportunities for advancement and a supportive team culture, this position is perfect for someone looking to make a significant impact in the hospitality sector.

Benefits

40% off food at Currents and Big Beach Lounge

40% off Spa Services

Medical, Dental, Life Insurance & benefits

Associate Rates for hotel stays

Volunteer Support Opportunities

Low cost On-site Housing

Inclusive Work Environment

Qualifications

• Dedication to guest experience and a strong understanding of housekeeping practices.
• Ability to work independently and adapt to changing environments.

Responsibilities

• Assign rooms and conduct quality checks to ensure cleanliness and guest satisfaction.
• Drive communication between housekeeping and laundry departments for operational efficiency.

Skills

Attention to detail

Team player

Excellent communication skills

Adaptability

Supervisory experience

Job description

The Housekeeping Supervisor (Assistant Executive Housekeeper) organizes employee shifts, trains and motivates team members and checks private and public areas for tidiness. This role is for someone that excels at implementing appropriate sanitation regulations, takes pride in providing an outstanding hospitality experience to guests and has demonstrated team management abilities.

Responsibilities:

1. Assign Guest Rooms and Common Areas to Housekeeping staff.
2. Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction at all points of contact.
3. Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
4. Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
5. Assist and document instances of guest or employee incidents.
6. Ensure adherence to all company and brand policies, practices, procedures, and guidelines.
7. Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage, and care of linens.
8. Make recommendations to meet and exceed company objectives and to enhance service and operational efficiency.
9. Perform other duties as needed and as directed by management team.

Requirements:

1. Dedication to the guest experience and resort.
2. Attention to detail.
3. A team player.
4. Ability to adapt to changing environments.
5. Excellent English language written and verbal communication skills.
6. Ability to work with little supervision and maintain high level of care.
7. Flexible schedule.
8. Previous supervisory experience.
9. Excellent understanding of quality housekeeping practices.

Wage and Benefits:

1. Wage Commensurate to Experience.
2. Staff Discounts (40% off food at Currents and Big Beach Lounge, 40% off Spa Services).
3. Medical, Dental, Life Insurance & benefits.
4. Associate Rates for hotel stays.
5. Volunteer Support Opportunities.
6. Low cost On-site Housing, if required and as available.
7. Inclusive Work Environment.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.