Housekeeping Room Attendant- FT and PT

Sandman Hotel Group; Canada; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a rapidly growing hospitality group that values its team members. As a Housekeeping Room Attendant, you will play a vital role in ensuring cleanliness and guest satisfaction at the hotel. Your attention to detail and commitment to friendly service will help create unforgettable experiences for guests. With a strong focus on professional development and a variety of perks, including discounts and career advancement opportunities, this position offers a rewarding work environment. Embrace the chance to be part of a dedicated team that prioritizes both employee well-being and exceptional guest experiences.

Benefits

Rewards & Recognition

Team rates from $59 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program (EAP)

Group Life Insurance

Tuition Credit Program

Qualifications

• No education or experience required; we will train one-on-one.
• Good communication skills are an asset.

Responsibilities

• Clean rooms according to hotel standards and maintain cleaning supplies.
• Respond to guest inquiries and ensure guest privacy and security.

Skills

Excellent customer relations

Time-management skills

Adaptability to change

Eager to exceed guest expectations

Ability to follow instructions

Education

No formal education required

Tools

Workplace Hazardous Materials Information System (WHMIS)

Job description

Job Description

Posted Thursday, April 17, 2025 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks - incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!), there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

1. No education or experience required; we will train one-on-one.
2. Ability to follow instructions.
3. Good communication skills are an asset.
4. Workplace Hazardous Materials Information System (WHMIS) is an asset.
5. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
6. Professional appearance and manners.

DUTIES:

1. Clean rooms according to Sandman Hotels standards.
2. Maintain an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures.
3. Respond to guests and staff inquiries, requests, and complaints in a prompt and courteous manner.
4. Ensure all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
5. Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk.
6. Take personal responsibility for equipment, ensuring it is operated correctly and secured at all times.
7. Report any unusual or suspicious persons/activities happening in the area of security to the manager.
8. Report any maintenance issues including burned out light bulbs.
9. Check under bed, drawers, and closet for left behind articles and/or trash.
10. Clean sink and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities.
11. Clean coffee pots when needed - ensures pots are plugged in.
12. Arrange furniture following use by guests.
13. Ensure security of guest rooms and privacy of guests.
14. Perform laundry tasks when necessary, including collect, sort, and transport laundry at the beginning of each shift.
15. Remove laundry from dryers and fold immediately to prevent wrinkling.
16. Stock linen supply room with clean linens for use for the next day.
17. Laundry to include: bed linens, blankets, duvets/comforters, towels & face cloths, and restaurant table linens. At the end of the day, all cleaning cloths will also be washed, dried, and folded for housekeeping needs.
18. Small mending repairs required as needed.

APPLICABLE SKILLS:

1. Excellent customer relations.
2. Must have time-management skills.
3. Adaptable to change and able to handle multiple priorities under pressure.
4. Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

1. Rewards & Recognition.
2. Team rates from $59 per night, Family & Friends rates too!
3. 25% discount at our restaurants for up to 6 people.
4. Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort.
5. Ongoing Employee events, incentives & recognition.
6. Growth Opportunities - Career Advancement starts from Within.
7. Dedicated Training Program.
8. Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling.
9. Refer a friend or family and earn money!
10. Group Life Insurance, Extended Health, Dental, Vision Care!
11. Complimentary Stays.
12. RRSP Matching.
13. Milestone Rewards.
14. Tuition Credit Program.

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial or local laws.