Housekeeping Room Attendant (FT)

Grand Traverse Resort and Spa; Acme; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated housekeeping staff to maintain cleanliness and provide exceptional service in a fast-paced environment. This role involves ensuring guest rooms and common areas are pristine, adhering to strict guidelines while promoting a positive atmosphere. Ideal candidates will possess a positive attitude, strong communication skills, and the ability to work efficiently under pressure. Join a vibrant team that values teamwork and environmental responsibility, and be part of creating memorable experiences for guests. This is an exciting opportunity for those looking to make a difference in the hospitality industry.

Qualifications

• Preferred experience in housekeeping roles.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Ensure guest rooms and facilities are clean and sanitary.
• Provide exceptional guest service and maintain communication with departments.

Skills

Good communication skills

Ability to work under pressure

Positive attitude

Education

Some housekeeping experience

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1224

Friday, December 6, 2024

SUMMARY

This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Follow all procedures as detailed in the Housekeeping Training Manual
2. To be completely familiar with complex and outlying areas
3. Maintain communications with the housekeeping office and all other departments
4. Provide exceptional guest service through the practice of the Wow, Go & Please strategy
5. Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.
6. Respond immediately to all calls received via the pager, radio, headset or in house phone
7. Report all unusual circumstances to your supervisor – engineering, security or otherwise – damages, illegal situations, etc.
8. Offer all possible assistance to our guests
9. Actively participate in the resort “green” program…reduce, reuse, recycle
10. Provide a teamwork atmosphere, positive attitude and high energy while on the job
11. Complete all assignments requested of you
12. Must follow all resort policy and procedure guidelines
13. Must follow proper grooming and dress standards set forth by the employee handbook
14. Must understand and abide by environmental practices of the resort
15. Other duties as assigned

EDUCATION/EXPERIENCE

Some housekeeping experience preferred.

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.

SUPERVISORY RESPONSIBILITIES

None

TYPICAL PHYSICAL DEMANDS

1. Required to use hands to fingers, handle or feel, talk and hear
2. Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl
3. The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)

TYPICAL MENTAL DEMANDS

Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.

WORKING CONDITIONS

1. The noise level varies from quiet to loud
2. The labor is very intense; a very physical activity and fast paced atmosphere
3. The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.